Strategic Client Executive

2 weeks ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Strategic Client Executive - Public Sector

Growth & Strategic Partnerships

Canada National

Full Time

The Strategic Client Executive is a senior member of the TELUS Health Global Customer Relationship Management team responsible for leading the relationships and growth of strategic enterprise clients. The Strategic Client Executive understands their client’s business priorities and builds a strategy to bring them the right solutions and products across TELUS Health.

If you are passionate about your clients’ business and are growth minded - this role might be for you.

Builds long-term, trusted relationships
- Builds an in-depth understanding of the client’s business objectives
- Acts as a trusted advisor to the client, providing insights and solutions that are relevant to their business or industry
- Sets a clear vision, strategy and plan for deepening and expanding the client relationships for which they are responsible

Drives revenue growth through consultative sales
- Builds and leads strategy to grow year over year revenue by aligning with client’s key priorities
- Leverage all product and service lines to complete a holistic growth plan that meets the needs and objectives of clients
- Protects existing revenue by ensuring client satisfaction, adding value and at times leading the renewal process
- Understands client’s buying process and effectively engages in the budgeting cycle

Navigates complex relationships
- Makes connections at all levels of client’s business with a strategy to engage executives and expand relationships across the organization
- Ability to engage stakeholders, including influencers
- Builds strategies to develop and manage global relationships
- Ability to manage internal relationships across business lines to execute on client strategy

Mobilizes internal client teams
- Leads all aspects of the client strategy ensuring that all team members are engaged
- Facilitates an integrated approach to client delivery ensuring that teams have a thorough understanding of their client across delivery areas
- Energizes and motivates internal teams to ensure high levels of client satisfaction and to identify and progress opportunities for growth
- Supports and holds internal client teams accountable to resolve service delivery issues when they arise
- Acts as a mentor or coach to internal team members by coaching them on strategy, reviewing content and providing them with opportunities to shine

Leverage full suite of TELUS Health capabilities
- Creates two-way dialogue with clients to identify market trends, understand gaps and test new solutions
- Mobilizes the right expertise and capabilities from across the organization to bring the right solutions to clients
- Designs solutions that fit by blending all TELUS Health services, solutions, and technology capabilities
- Develops thought leadership and client ready content that can be shared across the business

A Strategic Client Executive will excel at:

- Building strong trusted advisor relationships
- Building deep understanding of client’s business and the client themselves (their individual value drivers)
- Seeing things through the client’s lens - able to deliver tailored messages that resonate with the client
- Opening new opportunities to cross-sell across all business lines to existing clients, driving sustainable revenue growth
- Establishing credibility with senior leaders
- Navigating and coordinating the right internal resources to create solutions, address challenges and remove barriers
- As a leader in the organization, providing hands-on support and/or sponsoring enterprise projects as needed
- Translating industry knowledge, competitive market dynamics, general business acumen and deep understanding of client’s business into value added insights & solutions

Additional requirements:

- Business experience that includes directly managing and supporting complex clients
- Strong knowledge and experience with various levels of government
- Understanding of formal and informal workings of the machinery of government(s) as well as strong networks at the political and/or bureaucratic levels
- A strong knowledge and understanding of the TELUS Health solutions and capabilities
- A strong understanding of Canadian benefit plans and the mental health landscape are key

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people

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