Customer Service Representative
5 days ago
The Customer Service Representative is a key individual for our internal and external stakeholders who will be the first point of contact at Rockcliffe Promotional Products.
To be successful you will need to:
**1.** **Learn, inquire, understand internal and external processes.**
- Understand Rockcliffe Promotions Products and its business, what it does, how it works.
- Understand our Product Sourcing, Artwork, and Inventory and how they create a World Class Experience for our customers.
- Become an expert in all promotional programs for our customers and ensure they are monitored on an as needed basis.
**2.** **Become involved and an active participant in all Trade Shows.**
- Participate in and drive the Customer Experience at all trade shows attended in town by Rockcliffe Promotional Products.
- Out of town trade shows will be attended on an as needed basis.
**3.** **Proficiency in Customer Service**
- Build trustful relationship with customers by providing friendly and informative responses, guiding them through our process from initial contact to shipment of their products.
- Maintain and update pricing databases as needed ensuring you are able to quote our customers quickly and accurately.
**Job Types**: Full-time, Permanent
**Salary**: From $40,000.00 per year
**Benefits**:
- Paid time off
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Ajax, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: One location
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