Customer Service Representative

4 months ago

Ajax, Canada BMO Financial Group Full time

180 Kingston Rd E, Unit B1 Ajax Ontario,L1Z 0C7

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Compensation and Benefits**:
$32,600.00 - $44,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the wo

  • Customer Service Representative

    3 weeks ago

    Ajax, Ontario, Canada Gordon Food Service Full time

    About the RoleGordon Food Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales department, you will play a vital role in supporting the activities of our outside District Sales Representatives (DSRs).Key Responsibilities:Provide exceptional customer service to internal and...

  • Customer Service Representative

    4 months ago

    Ajax, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    3 months ago

    Ajax, Canada Waste Connections of Canada Full time

    Waste Connections of Canada, a leader in the waste management industry, is currently seeking a Customer Service Representative to join our dynamic team in Ajax. We provide comprehensive waste management services to residential, commercial, and industrial customers across Canada. As a Customer Service Representative, you will play a key role in ensuring our...

  • Customer Service Representative

    2 weeks ago

    Ajax, Ontario, Canada Savers Full time

    About UsSavers is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.We operate over 300 stores across the United States, Canada, and Australia, offering a wide range of gently-used, one-of-a-kind items to our customers.Our ValuesWe are committed to creating a positive impact on the environment...

  • Customer Service Representative

    2 weeks ago

    Ajax, Ontario, Canada Savers Full time

    About UsSavers is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.We operate over 300 stores across the United States, Canada, and Australia, offering a wide range of gently-used, one-of-a-kind items to our customers.Our ValuesWe are committed to creating a positive impact on the environment...

  • Customer Service Representative

    3 weeks ago

    Ajax, Canada U-Haul Full time

    Location: 239 Station St, Ajax, Ontario L1S1S3 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and...

  • Csr (Customer Service Representative)

    3 months ago

    Ajax, Canada Harwood Sales Group Full time

    We are a sales and marketing company based out of Ajax Ontario, looking for motivated and passionate Customer Service Representatives that want to make a difference! Looking for full time schedules, Monday to Friday. Please review the following info for more details! **Customer Service Representative Job Responsibilities**: - Serves customers by providing...

  • Customer Service Representative

    18 hours ago

    Ajax, Ontario, Canada U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring their needs are met.Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to manage rentals and inventoryMove...

  • Customer Service Representative

    2 days ago

    Ajax, Ontario, Canada U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring their needs are met.Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to manage rentals and inventoryMove...

  • Customer Service Representative

    3 months ago

    Ajax, Canada Insurance Brokerage (Ajax) Full time

    Position Overview Our Successful Brokerage is seeking a qualified professional to join our team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced...

  • Customer Service Representative

    7 days ago

    Ajax, Ontario, Canada 2542397 Ontario Inc. Full time

    Job SummaryWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at 2542397 Ontario Inc. as a Fast-Food Service Attendant.Key ResponsibilitiesFood Preparation and Service: Prepare and serve food to customers in a fast-paced environment, ensuring high-quality standards and excellent customer service.Inventory Management:...

  • Customer Service Representative

    5 days ago

    Ajax, Ontario, Canada 2542397 Ontario Inc. Full time

    Job SummaryWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at 2542397 Ontario Inc. as a Fast-Food Service Attendant.Key ResponsibilitiesFood Preparation and Service: Prepare and serve food to customers in a fast-paced environment, ensuring high-quality standards and excellent customer service.Inventory Management:...

  • Customer Service Representative

    4 days ago

    Ajax, Ontario, Canada 2542397 Ontario Inc. Full time

    Job SummaryWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at 2542397 Ontario Inc. as a Fast-Food Service Attendant.Key ResponsibilitiesFood Preparation and Service: Prepare and serve food to customers in a fast-paced environment, ensuring high-quality standards and excellent customer service.Inventory Management:...

  • Customer Service Representative

    5 days ago

    Ajax, Ontario, Canada 2542397 Ontario Inc. Full time

    Job SummaryWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at 2542397 Ontario Inc. as a Fast-Food Service Attendant.Key ResponsibilitiesFood Preparation and Service: Prepare and serve food to customers in a fast-paced environment, ensuring high-quality standards and excellent customer service.Inventory Management:...

  • Customer Service Representative

    4 days ago

    Ajax, Ontario, Canada 2542397 Ontario Inc. Full time

    Job SummaryWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at 2542397 Ontario Inc. as a Fast-Food Service Attendant.Key ResponsibilitiesFood Preparation and Service: Prepare and serve food to customers in a fast-paced environment, ensuring high-quality standards and excellent customer service.Inventory Management:...

  • Customer Service Representative

    2 weeks ago

    Ajax, Ontario, Canada 2542397 Ontario Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at 2542397 Ontario Inc. as a Fast-Food Service Attendant.Key ResponsibilitiesCustomer Service: Provide exceptional customer service by taking orders, serving customers, and handling customer complaints in a professional and courteous manner.Food...

  • Bilingual Customer Service Representative

    7 days ago

    Ajax, Ontario, Canada AppleOne Full time

    AppleOne is seeking a skilled Bilingual Customer Service Representative to join our team. This role offers a competitive salary and the opportunity to work in a dynamic, professional environment. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in both French and English. Your...

  • Bilingual Customer Service Representative

    7 days ago

    Ajax, Ontario, Canada AppleOne Full time

    AppleOne is seeking a skilled Bilingual Customer Service Representative to join our team. This role offers a competitive salary and the opportunity to work in a dynamic, professional environment. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in both French and English. Your...

  • Customer Service Representative

    3 months ago

    Ajax, Canada Olympic Wholesale Co. Ltd Full time

    _Olympic Wholesale Co. Ltd. is a well-known distributor of baking ingredients and supplies, founded in 1936. With over 4,000 products, we proudly serve scratch bakeries, in-store bakeries, deli bakeries, industrial bakeries and retail grocery chains throughout Canada and the United States. We provide superior bakery distribution services that help your...

  • Customer Service Representative

    1 week ago

    Ajax, Ontario, Canada GILANI GROUP INC Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at GILANI GROUP INC. As a key member of our fast-paced food service team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesEducation and ExperienceNo formal...