Customer Services Coordinator

2 weeks ago


Victoria, Canada Tecnet Canada Inc Full time

**About the Company**

Tecnet is the longest operating computer services company in Canada. We have two major support centres in Victoria and Vancouver, plus 35 Authorized Service Centres throughout British Columbia, servicing dozens of urban and rural communities.

We tailor our services to each client no matter what the company size, current network infrastructure and current hardware. Our customer focus approach ensures we are always working at developing the right solutions for all of our customers’ varied needs.

**Overview**

Tecnet is looking for an individual who has a great customer service skill, enjoys data entry, a team player and has strong communication skills for entry level position. If you have a proven ability to work under pressure and willingness to learn, Tecnet welcomes and encourages you to apply Tecnet is more than a technology company, so if you come from outside of technology, that’s ok.

**Skills required**
- Strong verbal, written and comprehension skill using the English language
- Excellent Customer Service skills
- Ability to prioritize and manage time efficiently
- To be self motivated a quick learner and take direction well
- Strong ability to multi-task
- Strong and efficient data-entry skills
- Ability to think critically and problem solve
- Must pass criminal record check (CPIC)

**Responsibilities**
- Keep regular and accurate record keeping of activity in the Tecnet Service Management tools
- Provide over the phone and electronic correspondence customer service
- Provide quotes for parts and services to client approvers
- Respond to escalated tickets from clients
- Assist other teammates with calls as needed
- Generating service requests from various sources
- Updating service records for Technicians in numerous interface
- Communicating with all Technicians to ensure tickets continue to move forward
- Keep regular communication with supervisor on any issues, challenges or escalations
- Provide timely communication with end users on ticket updates and status
- Collaborate with other Service delivery teams to ensure end-to-end customer satisfaction is achieved on all activity

**Job Types**: Full-time, Permanent

**Salary**: From $38,500.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)



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