Medical Office Assistant

4 months ago

Woodstock, Canada Woodstock Hospital Full time

**Description**

We offer a fast-paced work environment with friendly staff, competitive remuneration,

and a beautiful clinic newly built in 2021 and recently renovated in 2024 in an Family Physician Office. If this sounds like a good fit for you, see below for details

**Position Title: Medical Office Assistant**

**Component/Team**: Athlone Family Medicine

**Status**:Contract (18-month maternity leave coverage) at 0.8 FTE (4 days per week)

with flexibility to increase to 1.0 FTE

**Remuneration type**: Hourly rate commensurate with skills, experience, and education

**Start Date**: late November-early December (flexible)

**Position Description**:
Medical Office Assistants (MOAs) work within our clinic to ensure smooth workflow for

our physicians and an optimal medical experience for our patients. In this role, the MOA

will help in:

- Greeting patients
- Answering phones and responding to patient inquiries
- Basic patient triage
- Scheduling patient appointments
- Assisting with accounting functions (some OHIP billing and receiving third party

payments from patients)
- Scheduling with multiple providers
- Manage medical charts
- Depending on comfort and ability, the MOA may also assist with rooming

patients, obtaining basic vital signs, and eliciting chief concerns from the patient

upon placing them in a room

**Reporting Relationship**:
The Medical Office Assistant reports directly to the physician team at Athlone Family Medicine.

**Skills, Education and Experience**:
Requirements for this position include:

- College diploma

○ Medical Office Administration Diploma is a benefit, but not a necessity
- Fluency in English, both oral and written

○ Other languages are an advantage

**Professional Experience**
- A minimum one year medical reception experience is a benefit, but not a

necessity (hospital, home care, or other outpatient setting is fine)
- Prior customer service experience is a benefit, but not a necessity

**Knowledge, Skills and Abilities**
- Strong interpersonal skills
- Proficiency in the use of computer software and ability to work with

electronic medical records; familiarity with PS Suite EMR would be beneficial

but not required
- Flexibility, cooperation, and a team player
- Ability to deal effectively with the public
- Efficient customer service skills
- Excellent organizational skills, judgment, tact and problem-solving skills
- Sensitivity and alertness to signs of a patient in crisis
- Ability to perform well under stress and to deal with multiple demands and

unpredictable days
- Attention to detail
- A positive and non-judgmental attitude towards people who use drugs, and

people seeking abortion care
- We are an LGBTQ2S+ friendly workplace

**Hours of Work**
- The clinic sees patients from 9AM-4PM. Hours would be flexible, ranging

from 8AM-4PM to 9AM-5PM.

**Conditions of Employment**:
reference check, including vulnerable sector check, as well as a reference check.

Please note that our clinic has a mandatory COVID-19 vaccination policy. All applicants

are required to be fully vaccinated against COVID-19 (at this time, 2 doses plus at

least one booster dose) to be considered for employment. An offer of employment will

accommodations will be considered for individuals with a medical reason or a reason

pursuant to the Human Rights Code that restricts them from being vaccinated against

COVID-19.

**Accommodation**:
Existing patients of the clinic are welcome to apply. Should a patient become the

clinic, but assistance will be made available to find an alternative provider within our

medical community.

interview will be personally contacted.

**Job Type**: Fixed term contract
Contract length: 18 months

Pay: $21.00-$2,300.00 per hour

Work Location: In person

Application deadline: 2024-09-25

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