Technical Field Support Analyst

2 weeks ago

Ottawa, Canada Canadian Blood Services Full time

Canadian Blood Services is looking for a **Technical Field Support Analyst** to join our dynamic **IT Infrastructure Operations & Delivery** **team in **Ottawa.**

**Job category**: Information technology
**Job posting ID**: 4503

**Employment status**:Regular full-time
**Possible schedule/FTE**:
**Classification**:BT OPSEU 477
**Salary/Rate of pay**:$32.05/hr

**Application deadline**: 2023-05-16

**Somewhere in Canada there’s a life you can save.**

Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.

**Join Canada’s Lifeline** and make a meaningful difference every day.

**About the role**

In this role you will be responsible for the coordination and management of field location Information Technology (IT) support services and staff. You will also provide field location Records Management services, including corporate records retention, storage, security, control, retrieval and disposal in accordance with the Record Management/IT Service Level Agreement.

**Key responsibilities include**:
Performs field information technology support for all applicable CBS sites, providing consultation in matters relating to information technology and management.
- Coordinates the storage, retrieval and disposition of records at the site level.
- Responsible for on-site and remote support of Canadian Blood Services Sites.
- Trouble-shoots, resolves and documents problem management tickets for second level support.
- Assists HO / IT staff to identify the root cause of technical errors and also coordinates third party vendors/service providers for IT systems and equipment.
- Liaises with HO / IT to ensure resolution of technical issues; coordinates on-site technical support as required and ensures procurement and installation of all applicable CBS sites hardware and software, as per CBS standards and procedures.
- Liaises between applicable CBS sites and HO / IT functions to ensure seamless introduction and integration of new IT programs and processes, acts as project sponsor.
- Maintains current working knowledge and ensures compliance with all relevant Operating Procedures, Policies and other related documentation pertaining to CBS Operations.
- Performs other related duties as required.

**Education, Training and Experience**
- Graduate from a recognized post-secondary information technology program/institution or related field.
- Minimum of five years of experience in the IT Field with Desktop support and Knowledge of operation of LAN/WAN, telephony systems reprographics equipment, and networked, enterprise and stand-alone computer systems.
- Experience in a computer services/support role in a regulated environment.
- Five years previous experience providing customer support and vendor management in an operations environment.
- An equivalent combination of education, training, and experience may be considered.
- Strong communication skills are essential.
- Travel is frequently required for this position.
- Physical ability to perform the duties of the position.

**Benefits**:

- Eligible for in lieu of vacation and benefits
- Choice to join defined benefits pension plan
- Employee discounts, wellness programs and professional advancement opportunities

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.**If this role resonates with you, we encourage you to apply This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.**

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.

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