Account Manager

3 weeks ago

Montréal, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed is seeking a full-time Account Manager to join its Hospitality Engagement team. Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.

As the trusted partner for your customers you will take a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our customers achieve their desired outcomes, ensuring enduring partnerships and sustained business growth.

**What you'll be doing**:

- Responsible for driving product adoption and Net Revenue Retention of book of business
- Plan and deliver Quarterly Business Reviews and Success Plans
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
- Identify and guide customers through their upgrade path including growth opportunities within, and suggesting additional products/integrations/ services to meet client needs.
- Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
- Own, manage and drive key customer accounts
- Establish and maintain strong long term relationships with Lightspeed customers with a strong understanding of client's business, goals and objectives
- Work cross functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events
- Own and drive the strategy for each customer in your book of business
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

**What you need to bring**:
Our team is responsible for the retention and expansion of Lightspeed's highest valued customers
- Experience in enterprise level customer success, account management, sales development representative or similar role
- Understanding of solution-based consultative sales and customer success in a SaaS environment;
- Professional poise and confidence while communicating with executives;
- Aptitude for understanding client needs, creatively addressing challenges or concerns and resolving conflicts quickly and efficiently
- Ability to analyze customer data to identify trends, challenges, or opportunities.
- Results Driven, self motivated, autonomous and has the ability to thrive under pressure
- Strong negotiation skills to drive win-win outcomes during renewals or upsell

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

  • Account Manager

    4 weeks ago

    Montréal, Canada Graitec Full time

    About Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly complementary activities: - Value Added Reseller of...

  • Account Manager

    4 weeks ago

    Montréal, Canada Applied Software Technology Full time

    Montreal, Canada - Sales - 1315 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly...

  • Account Manager

    4 weeks ago

    Montréal, Canada Graitec Full time

    Montreal, Canada Sales 1315 **Job Description**: About Graitec Group Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly...

  • Account Manager

    4 days ago

    Montréal, Canada Dialogue Health Technologies Inc. Full time

    **Your role as Account Manager** Reporting to our Manager, Customer Success, Azelie Pouliot, we're looking for a Account Manager who will act as a trusted advisor to our growing portfolio of clients by managing renewals, retention and engagement strategies and assisting in long-term growth opportunities with a strong passion for delighting clients. **What...

  • Accounting Manager

    7 days ago

    Montréal, Canada DRW Full time

    **DRW** is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices...

  • Manager Accounting

    6 days ago

    Montréal, Canada Rubiconpath Systems Full time

    Our client located in Montreal is looking for Assistant Manager Accounting. This is a contract position. Hours: Full time - 40 hours/week. On site at least once a week. CPA is mandatory. Language: English / French (Fluent in English, Working proficiency in French) Skill-set: - Comfortable in accounting systems (Sage 300 is used) - Experience with...

  • Accounting Manager

    4 days ago

    Montréal, Canada Freightos Full time

    Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle. Customs. A complex maze of regulatory hurdles, enough documentation to bankrupt Dunder Mifflin, harmonized standard codes, and legal battles about...

  • Accounting Manager

    4 weeks ago

    Montréal, Canada Freightos Full time

    **About The Position**: Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle. Customs. A complex maze of regulatory hurdles, enough documentation to bankrupt Dunder Mifflin, harmonized standard codes,...

  • Accounting Manager

    4 weeks ago

    Montréal, Canada Finlink Group Full time

    **Accounting Manager** **OBJECTIVE**: As an Accounting Manager, you will be able to showcase your ability to manage, organize, execute, and complete monthly and annual processes and requirements. **CLIENT INFO**: A dynamic professional services firm that offers a full range of assurance, tax, bookkeeping and consulting services. They desire is to be, for...

  • Account Manager

    4 weeks ago

    Montréal, Canada Evolving Web Full time

    Do you want to work at a growing digital agency to foster client relationships and build client success? Do you enjoy collaborating on technical and creative strategies, tracking project progress and success, and working to understand the long-term objectives of clients? We want to evolve with you! We are looking for someone with 6+ years experience of...

  • Manager, Accounts Receivable

    3 days ago

    Montréal, Canada Continent8 Full time

    **Manager, Accounts Receivable** As part of our continued expansion we are seeking an Accounts Receivable Manager (M1-G6) to join our growing team on a permanent basis located in Montreal, Quebec. The Accounts Receivable Manager will oversee and ensure the efficiency and accuracy of the company’s accounts receivable operations and team, driving the...

  • Account Manager

    3 weeks ago

    Montréal, QC, Canada Leaseweb Full time

    Leasewebis a leading cloud hosting provider that offers a broad range of products and services including, private cloud, dedicated servers, hybrid hosting, colocation, CDN, and cybersecurity. Working with companies ranging from SMBs to enterprises,Leasewebhas the flexibility, market knowledge, and technical expertise to provide the perfect balance of price...

  • Account Manager, Montreal

    3 days ago

    Montréal, Canada Uber Full time

    **About the Role** The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of small-to-medium-sized businesses to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand...

  • Account Manager

    4 weeks ago

    Montréal, Canada Streamforge Full time

    Objectives of this role - Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Develop and maintain customer-success strategies and best practices,...

  • Account Manager

    7 days ago

    Montréal, Canada Asus Computer International Full time

    **Titre du poste **:Directeur de compte **Service**: SBG-D **Lieu**: Montréal, QC **Description de poste (résumé)**: **Fonctions et responsabilités clés**: - Déterminer (être à la recherche) de manière proactive les occasions de ventes chez les comptes, actuels et nouveaux. - Se concentrer sur le développement des relations et de...

  • Commodity Accounting Manager

    4 weeks ago

    Montréal, Canada Glencore Full time

    **Job highlights** - Copper division - Montreal, Quebec, Canada - Laval **Job ID** - GP2015**Closing date** - Never**Last Updated** - 20/06/2023*** **Location**: This position is based in Laval, Montréal-Est or Rouyn-Noranda.Laval Office : 1950 Maurice-Gauvin Street, Laval, QC H7S 1Z5 - CCR Refinery : 220 Durocher Avenue, Montréal-Est, QC H1B 5H6 - Horne...

  • Programmatic Account Manager

    4 weeks ago

    Montréal, Canada Klever Programmatic Inc. Full time

    ad servers,ACCOUNT MANAGER ROLE OVERVIEW - Partner with Account Management through each step of the campaign process; from ideation to implementation to post-campaign reporting - Liaise between Sales, Account Managers, & Ad-Operations to ensure successful campaign execution, including asset deliverables, reporting, insights - Partner with Ad-Operations to...

  • Account Manager

    3 days ago

    Montréal, Canada Pinnacle-Direct Full time

    Nous recherchons un(e) Chargé(e) de comptes qui travaillera en étroite collaboration avec notre Directeur de comptes sur une base quotidienne ainsi que les autres membres de notre organisation. Ce poste est à temps partiel, 3 jours par semaine (soit 24 heures maximum) et en mode hybride (flexibilité à distance ou en présentiel au bureau). Cette...

  • Account Manager

    4 weeks ago

    Montréal, Canada PLATFORM Insurance Full time

    **How you will Impact PLATFORM** **How you will be Successful** - Ensure PLATFORM’s quality of service standards are always upheld with clients - Deliver clients tailored insurance solutions - Prepare and send out documentation with adherence to PLATFORM’s account management service standards - Approach markets when required **Education, Experience,...

  • Account Manager

    2 weeks ago

    Montréal, Canada Sol-Ark Full time

    We are a Veteran-owned solar and battery-based technology manufacturer, freedom-focused on powering families through life with or without the power grid. **Job Details**: - ** Position**: Account Manager - Quebec, Canada - ** Location**:This position can be located anywhere in Quebec Province, in close collaboration with our corporate headquarters in...