Practitioner Success Account Manager

3 months ago

Victoria, Canada VitaminLab Full time

**Practitioner Success Account Manager - VitaminLab**

**About Us**:
Founded in 2017, VitaminLab is an award-winning organization that has been recognized as a Top Growth Company in Canada. Our mission is to change how people take vitamins and focus on personalization. We work with partners and practitioners to create a supplement unique to the needs of individuals based on blood, urine, genetic testing or individual preferences. We bring affordable, high-quality formulas to health-minded people all over the planet. Our team is growing rapidly along with our brand and we are looking for health and growth-minded people to join us at our HQ in beautiful Victoria, BC as we expand across the globe.

**About the role**

We are seeking a dynamic and results-driven Practitioner Success Account Manager to join our team. The Practitioner Success Account Manager is responsible for building and maintaining strong relationships with healthcare practitioners in the supplement space. As the primary point of contact, you will support naturopathic doctors and wellness practitioners by managing accounts, addressing inquiries, and providing product education supporting the needs of their patients and individual practices by providing them with access to personalized supplement solutions.

Your role involves ensuring a seamless experience, identifying growth opportunities, and helping practitioners optimize the value of the company's offerings for their patients. Strong communication, problem-solving, and organizational skills are essential to drive engagement and provide exceptional customer service.

This role plays a key part in fostering long-term partnerships, enhancing practitioner satisfaction, and contributing to business growth.

**Key Responsibilities**:

- **Client Relationship Management**: Build and maintain strong, ongoing relationships with healthcare practitioners, ensuring their satisfaction and long-term loyalty.
- **Account Strategy and Growth**: Develop and implement strategies to increase sales, expand product usage, and identify growth opportunities within each account.
- **Customized Solutions**: Work with practitioners to create tailored supplement solutions based on client needs, helping them integrate products into their practices effectively.
- **Troubleshooting and Issue Resolution**: Address client concerns or challenges, providing timely solutions to ensure smooth product implementation and satisfaction.
- **Collaboration with Internal Teams**: Work with marketing, sales, and product teams to communicate client needs and feedback, ensuring products align with market demand.
- **Reporting and Analytics**: Track account performance, gather insights, and provide regular updates to stakeholders on account status, sales progress, and customer feedback.

**Required Qualifications**:

- 3+ years of experience managing client or practitioner accounts, ideally in health, wellness, or supplement industries, demonstrating the ability to build and maintain strong relationships.
- 3+ years of experience in sales, with a track record of exceeding targets
- A proven track record in providing excellent customer support, addressing client concerns, and ensuring overall satisfaction.
- Familiarity with sales cycles, including identifying opportunities for account growth, upselling, and cross-selling, ideally in a B2B context.
- Experience communicating complex product information clearly and effectively to both technical and non-technical audiences, including practitioners.
- Proficiency with Hubspot or other CRM software
- Tech proficiency - Slack, Stripe, CRM, Wordpress, Google Workspace
- Proven, creative problem-solving approach and strong analytical skills
- Demonstrated ability to manage multiple accounts or projects simultaneously, ensuring timely delivery and proactive client engagement.
- Ability to manage multiple accounts while seeking new opportunities

**Our Amazing Perks & Employee Programs**:

- Personal Fridays: Enjoy every other Friday off
- Paid Vacation Time
- 5 Paid Sick Days (if you need them, we have you covered)
- Extended Health and Dental Benefits
- Fitness and Wellness Account
- Your Own Personalized Supplement Plan
- Professional Development Allowance
- Team Events and Socials
- An opportunity to grow and make an impact on an amazing team

The typical base salary range for this position is **$60,000 CDN**. The typical first year on target earning (OTE) for this position is **$85,000+**

Pay: $60,000.00 per year

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