Recovery Coordinator

2 weeks ago

Saint John, Canada Irving Oil Full time

Job Title

Recovery Coordinator (Hybrid Opportunity)

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals.

**Job Description**:
The Recovery Coordinator works with both internal and external stakeholders to support the coordination and execution of initiatives in Order to Cash to maximize the recovery of funds on delinquent customer accounts across multiple business lines. This activity would be best executed via thorough documentation, follow ups and adherence to policy in the collections space.

What we offer:

- Competitive salary, bonus, and pension plan
- Flexible benefits, including a Health Spending Account
- Hybrid Work Opportunity - flexible work model that supports a blend of in-office and remote
- Wellness support, including annual wellness allowance and paid personal care days
- Paid vacation and vacation purchasing
- Personal and professional development opportunities
- Named one of Canada’s Top 100 Employers for six consecutive years

Your roles and responsibilities:

- Support the Collections and Granting teams to assess probability of collection for accounts in a recovery status and report on success rates.
- Contact customers for payment arrangements which can include recommending alternatives to consumer proposals and bankruptcies.
- Follow applicable processes to assign non-recoverable accounts to collection agencies and small claims courts as required.
- Support Recovery Manager by coordinating and managing workflows and exception requests while escalating any concerns.
- Monitor the recovery portfolio to ensure customers adhere to their agreed repayment arrangements and that these arrangements meet the company’s policies and procedures.
- Manage abandoned credits process including review and timely return of funds to customers and filing for US accounts.
- Reconcile the recovery portfolio monthly to ensure amounts owing and fees paid to third parties are accurate.
- Share recommendations on approach as it relates to special/larger bad debt accounts or suspected fraud investigations.
- Support the development and implementation of credit recovery related policies and procedures.
- Represent the company in Small Claims action as required.

Professional skills
- Needs to work independently with discretion to complete own analysis of problematic account issues.
- Conducts independent analysis and assessments to resolve strategic issues.
- Organized - integrates information from multiple sources to enable more efficient processes.
- Excellent written/oral communication skills - able to speak with Senior Leadership / assist OTC Management with bad debt reporting.
- Reviews and communicates decisions on bad debt with a rationale that can be understood and explained to external audiences.

Travel
- Minimal travel may be required

Education and experience
- Minimum 3-5 years collection experience.
- Post-secondary education/equivalent with practical experience.

LI-Hybrid

Job Requirements - Work Experience

Finance

Job Requirements - Education

Master of Business Administration: Administration

Location

Saint John, NB

  • Disaster Recovery Coordinator

    3 days ago

    Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** If you’ve taken a plane to any destination in the world, chances are, your pilot was trained by CAE. With its strong customer focus, the Digital Accelerator team is dedicated to elevating the training experience to make pilots the best they can be. **Here are few reasons why folks love working at CAE!** - Meaningful work...

  • Recycling Depot Attendant

    2 days ago

    Fort St. John, Canada Recycle-It Resource Recovery Full time

    Recycle-It Resource Recovery is currently looking for an individual to join our team to assist with operations in the Recycling Depot. **Summary** The Depot Attendant will ensure that the Recycling Depot is operated in a safe manner at all times while ensuring it is kept neat and tidy. Our busy recycling depot is seeking an enthusiastic Depot Attendant. In...

  • Reporting Program Coordinator

    2 weeks ago

    Saint John, NB, Canada Circular Materials Full time

    Reporting Program Coordinator - Recycling Industry Full Time New Brunswick, Saint John, NB, CA 30+ days ago Requisition ID: 1068 Reporting Program Coordinator - Recycling Industry - REMOTE OVERVIEW Reporting to the Manager Director, Atlantic, the Program Coordinator, is responsible for coordinating the agreements with service providers and reporting....

  • Sales Coordinator

    2 days ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    Reporting to the General Sales Manager or the Key Account Manager, the Sales Coordinator’s mission is to support the Sales team in coordination and analysis, ensuring that all necessary data and support documents are available to facilitate customer approach, prospecting and development. You play a key role in the governance and updating of sales master...

  • Sales Coordinator

    7 days ago

    Saint-Bruno, Quebec, Canada Randstad Canada Full time

    ​At Cascades, sustainable development means respecting the nature of our 10,000 talents. We take care of you: Flex and connected mode (telecommuting, flexible hours)Profit-sharing planTelemedicine, group insurance, pension plan with company contributions and stock purchase planAccessible gym space and annual allowance programEmployee assistance program...

  • Sales Coordinator

    3 weeks ago

    SAINT-BRUNO, Canada Randstad Canada Full time

    ​At Cascades, sustainable development means respecting the nature of our 10,000 talents. We take care of you: Flex and connected mode (telecommuting, flexible hours)Profit-sharing planTelemedicine, group insurance, pension plan with company contributions and stock purchase planAccessible gym space and annual allowance programEmployee assistance...

  • Sales Coordinator

    1 week ago

    Saint-Bruno, Canada Cascades Full time

    ​At Cascades, sustainable development means respecting the nature of our 10,000 talents. We take care of you: Flex and connected mode (telecommuting, flexible hours)Profit-sharing planTelemedicine, group insurance, pension plan with company contributions and stock purchase planAccessible gym space and annual allowance programEmployee assistance program...

  • Learning and Development Coordinator

    2 days ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    **Welcome home!**: At Cascades, being **humanly responsible** means respecting the nature of our 10,000 talents. We take care of our people and that is why we care about: - Passion-life balance (teleworking, flexible hours) - Profit sharing plan (not once, but twice a year!) - Accessible gym space in our offices and/or paid sports activities - Long-term...

  • Bilingual Manager, Procurement

    3 weeks ago

    Saint John, NB, Canada Circular Materials Full time

    Bilingual Manager, Procurement & Vendor Management - Remote Bilingual Manager, Procurement & Vendor Management - Remote OVERVIEW Based in the Atlantic Provinces and reporting to the Senior Director, Procurement & Vendor Management, the Bilingual  Manager, Procurement & Vendor Management - Remote  will work closely with internal and external...

  • Finance Director

    2 days ago

    Saint-Bruno, Quebec, Canada Randstad Canada Full time

    ​Welcome home At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Flex and connected mode (telecommuting, flexible schedule) ; Profit sharing plan ; Telemedecine, Group insurance and pension plan with company contributions ; Accessible gym space or annual flexible reimbursement program ; ...

  • Finance Director

    2 days ago

    SAINT-BRUNO, Canada Randstad Canada Full time

    ​Welcome home!   At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:  Flex and connected mode (telecommuting, flexible schedule) ;Profit sharing plan ;Telemedecine, Group insurance and pension plan with company contributions ;Accessible gym space or annual flexible...

  • Quality Director

    1 week ago

    SAINT-BRUNO, Canada Randstad Canada Full time

    ​Welcome home!   At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:   Flex and connected mode (telecommuting, flexible schedule) Profit sharing planTelemedecine, Group insurance and pension plan with company contributions Accessible gym space or annual flexible...

  • Finance Director

    4 days ago

    Saint-Bruno, Canada Cascades Full time

    ​Welcome home!   At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:  Flex and connected mode (telecommuting, flexible schedule) ;Profit sharing plan ;Telemedecine, Group insurance and pension plan with company contributions ;Accessible gym space or annual flexible reimbursement...

  • Quality Director

    2 weeks ago

    Saint-Bruno, Canada Cascades Full time

    ​Welcome home!   At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:   Flex and connected mode (telecommuting, flexible schedule) Profit sharing planTelemedecine, Group insurance and pension plan with company contributions Accessible gym space or annual flexible reimbursement...

  • Continuous Improvement Lead L2

    2 days ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    Welcome home!- At Cascades, sustainable development means respecting the true nature of our 10,000 talents. We put yourself first:- Work-life balance (work from home, flexible schedule)- - Group insurance and pension plan with company contributions- - Accessible gym space and/or financed sports activities- - Profit sharing plan twice a year- - Employee...

  • Industrial Information Technology Expert Analyst

    5 days ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    **Welcome home** **!** At Cascades, **sustainable development** means **respecting the true nature** of our 10,000 talents. We put yourself first as an **Industrial Information Technology Expert Analyst**: - Passion-life balance _(telecommuting, flexible schedule)_ - Group insurance and 401(k)/retirement plan with company contributions - Extraflex...