Store Operations Manager

3 weeks ago


Montréal, Canada Yap Full time

**Store Operations Manager**

**The manager position’s primary responsibility includes**:

- Effective running of the day to day operations of the store and associated accounting functions;
- Ensure availability, and respond promptly to staff’s questions during operating hours by maintaining good coordination and communication with store staff and senior members of the team;
- Provide excellent customer service by assisting customer’s requests to facilitate their transaction daily;
- Maintains accountability of store staff by monitoring their performance and providing leadership in planning and conducting bi-weekly meetings, quarterly performance reviews to maintain job results;
- Lead the team of tellers with reliable, responsive, and trustworthy management skills;
- Monitory teller performance and conduct regular performance reviews.

**Other key responsibilities**:

- Float management;
- Keep track of inventory;
- Delegate tasks to tellers;
- Pay bills and employees salaries;
- Maintain the stability and reputation of the store by complying with legal requirements and working closely with the compliance officer to ensure that all AML/KYC regulations are followed;
- Other responsibilities as required.

**Skills required**:

- Reliable, fast learner, trustworthy, able to work independently and as part of a team, leadership skills, accountable, good at managing a team.
- Strong communication skills, must be a self-starter and autonomous worker who works well both independently and as part of a team;
- Ability to manage people effectively;
- Good accounting skills and bookkeeping experience;
- Must be bilingual and speak English and French fluently.

**Previous experience required**:

- Managerial experience (at least 3+ years): must have managed a team of at least 3 people in previous role(s). Requires excellent communication, leadership, and delegation skills as well as a positive yet assertive and organized approach to managing a team.
- Must have been in a position where you had a lot of responsibility that affected the company’s bottom line.
- Customer service experience (at least 5+ years)

**Educations requirement**:

- Bachelor's degree from a recognized university. Preferably in Accounting and/or Management.
- Or combination of DEC and work experience.

**Job Types**: Part-time, Full-time

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Flexible schedule
- Flextime
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Montréal, QC


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