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Inside Sales Account Manager
2 months ago
**SUMMARY**
Customer facing inside sales role responsible for assigned accounts in a predetermined sales territory, including revenue, margin and breadth growth, through customer contact, sales and service; accountable for customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values.
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**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Responsible for monthly sales goal attainment, including the achievement of revenue, and margin goals.
- Answer phone and respond to all customer requests.
- Work with vendor reps and sales teams to build vendor sales within zone and to grow the revenue and sales breadth within assigned accounts.
- Work with Sales Specialists and BU Teams to grow vendor sales within zone and within assigned accounts.
- Work with other departments including Purchasing and Credit to grow sales, build the zone and ensure customer satisfaction.
- Attend sales and product trainings.
- Create, manage and maintain negative adder programs.
- Attend reseller shows and events to meet with prospects in person as needed.
- Provide customers with product and service information reactively and proactively.
- Project a professional company image through customer and vendor interactions.
- Meet outbound and overall phone time requirements along with Activity and Busy-ness rankings.
- Use CRM system to track all customer contacts and activities, including completing Business Portfolios for each assigned account.
- Track and manage sales pipeline via Microsoft CRM Opportunities.
- Adhere to all company policies procedures and ethics including company attendance policy.
**EDUCATION and/or EXPERIENCE**
- Education
- High School Diploma required, some college preferred.
- Experience
- 1 to 3 years of sales or phone sales experience.
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