Vp, Global HR Operations

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 200846

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Vice President, Global HR Operations**

**Purpose**
- Provides strategic direction, leadership and oversight for HR Solutions Operations globally, including a multi-site Intake & Advisory contact center, and transaction processing hubs around Employee Services and Data Management, Learning Administration, Recruitment Administration and Benefit Administration.
- Coordinates service delivery and performance across global HR Solutions treating them as a single operation serving the entire population.
- Ensures business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies and procedures.

**Accountabilities**
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Defines the HR Services Operations global strategy and ensures that it is aligned to the overall HR Services vision and strategy and partner experience expectations.
- Leads the overall HR Services Operations across sites on a day-to-day basis with adaptable management to drive performance and service level attainment of functional areas across HR Services Operations from on-demand (tier 0) through contact center, and into core HR transactions. Regularly tracks service operations performance metrics, SLA, budget and measures of globally consistent delivery, as well as making on the fly adjustments to meet service levels.
- Work closely with internal stakeholders, such as Business HR and COEs, and external stakeholders such as technology, and benefit providers to gather insight to improve service delivery within HR Services Operations. Also stays ahead of any global changes to ensure service operations is employee ready at all times and ahead of issues and risks. Defines and implements continuous improvement initiatives, including automation and digitization based on service performance levels, employee feedback, and analytics to provide a more efficient and effective delivery of HR services and to improve the Bank employee experience.
- Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team. travel globally.

**Education & Experience**
- Expert level experience leading in a global organization and strong “customer” management experience.
- Proven experience in service management, including SLA performance management, managing a global service centre operations, and driving continuous improvement
- Deep understanding and experience managing / overseeing data privacy, employee file handing and retention, government reporting and compliance in accordance with local laws and regulations.
- Multi-lingual English and Spanish

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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