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Operations Analyst

6 months ago

Toronto, Canada Bank of America Full time

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market.

Canada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, Trade Finance and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients.

**Responsibilities**
- Production support activities including data entry and verification functions.
- Prepare, input/verify processing entries.
- Monthly input of capacity metrics for reporting.
- Liaise with other departments as applicable to support day to day functions.
- Handle incoming/outgoing inquiries received.
- Ensure all monthly status logs are updated and accurate.
- Execute other control related duties/functions as assigned to department.
- Actively support efforts that strive for continued Operational Excellence within the organization.
- Support end user and performance acceptance testing as applicable.

**Qualifications**
- Three to five years of experience within Operations environment with a financial institution.
- Post-secondary education
- Knowledge of payment processes and Canadian clearing systems/rules an asset.
- Ability to execute tasks assigned with exceptional quality and accuracy.
- Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset
- Excellent communication and problem-solving skills
- Demonstrated initiative and the ability to work with mínimal supervision
- Ability to write procedures and desktop job aids
- Ability to multi-task and identify root cause of payment failures or errors
- Strong accounting skills
- Team player with strong people and customer service skills
- Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities.
- Ability to meet established deadlines in a fast-paced environment
- Willingness to learn and take on new tasks, as required
- Availability to work shifts, statutory holidays, and weekends, as required

**Additional Qualifications**
- Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

**What Bank of America Offers**

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

**Bank of America is an Equal Opportunity Employer.**

**Job Band**:
H6

**Shift**:
**Hours Per Week**:
37.5

**Weekly Schedule**:
**Referral Bonus Amount**:
0