Scheduling Coordinator

3 months ago


Hamilton, Canada Pitton Plumbing & Heating Inc. Full time

The Scheduling Coordinator plays a critical role in ensuring the smooth operation of our plumbers and portable toilet technicians.
- This role also requires strong problem solving skills - Ability to think on your feet and make decisions under pressure while maintaining a customer-first mindset with a commitment to resolving issues quickly and effectively.
- To begin, you would need to learn how the office/dispatch operates which includes:

- Assign service calls to technicians based on their availability, location, and expertise. Adjust schedules as needed to accommodate urgent requests or changes.
- Create and manage work orders in the company’s system, ensuring accurate documentation of service requests, job details, and technician assignments.
- Communicate with technicians to ensure they have all necessary information, tools, and materials for each job. Monitor the progress of jobs and make real-time adjustments as needed.
- Submitting all technician’s daily paperwork accurately to managers/accounting
- Working with current dispatchers and managers to learn best practices and company policies

**Job Types**: Full-time, Permanent

Pay: From $28.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Casual dress
- Dental care
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person


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