Client Care Representative

2 weeks ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

LifeWorks is dedicated to assisting our employees reach their professional goals through internal promotion and transfer opportunities.
- Job Description
- About you - Characteristics of a Client Care Representative:Passionate about helping others, able to provide empathy when necessary
-Excellent customer service skills with strong written and verbal communication skills
-Ability to cope with a high volume of incoming calls and chats
-Works well under pressure
-Enjoys working towards targets around call volumes and call quality
-Empathetic and able to support clients who may be in distress and the ability to triage crisis situations to our clinical team
-Strong IT skills. Experience in working with case management systems is advantageous
-The need to work for a successful organization that cares about your growth and promotes from within
-Ability to cope well and embrace change.
- What you’ll need to succeed:
-The flexibility to work varying shifts which will include evenings and weekends.
-Previous experience in dealing with distressed or vulnerable clients is an asset.
-Previous experience in working in a service centre / call centre environment.
-Verbal and written skills in English
-Ability to speak French, Mandarin, Cantonese, Korean, Arabic, or Spanish is an asset
- What we can offer - Besides being part of the largest and most successful global EAP organization:This is a remote role with opportunities to work from one of our offices if preferred.
-You will join a robust training program to prepare you for the role.
-Opportunities to increase your earnings through performance based incentive programs
-An environment that values employee engagement, innovation and client service excellence
-You will receive a permanent position with a competitive benefits package
- Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.-
- Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.-
- .- Fulfilling work that matters- LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.-
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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