Assistant Service Manager

5 months ago

Toronto, Canada Toyota On The Park Full time

Are you a highly motivated, dedicated and driven individual? If you answered yes to all three, then you are the right person to join our team as an **Assistant Service Manager with Toyota On The Park**

**The Company**:
At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.

Under the umbrella of Canada One Auto Group, Toyota On The Park strives to provide an experience that is memorable and positive for all customers. At Toyota On The Park, our main focus is reflected in our commitment to the community in which we live and work.

**The Position**:
**We are looking for a full-time Service Manager with a track record of 10 years plus experience as an Advisor and/or a minimum of 5 years experience as a Service Manager with a proven track record within an import dealership.**
- Maintains shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
- Prioritizes and controls all comebacks to ensure proper and prompt attention
- Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
- Coordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
- Prepares estimates and open and closes repair orders when required
- Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required.
- Diagnose the specific customer problems accurately and describe clearly on repair orders.
- Other duties, projects, etc. as requested by management

**About You**:

- You are a motivated individual who will take on new challenges
- **Have a valid G Class Driving license**:

- You are highly organized and detail-oriented
- You have previous experience with Reynolds & Reynolds software
- You have a passion for customer service.
- You assist customers by analyzing and interpreting their needs.
- You also offer appropriate options, solutions and resolutions

**Why Should I Apply?**
- Offer a Competitive Compensation Structure
- Group Benefit Plan after three months of employment
- Excellent growth and advancement opportunities
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._
- #HP1_

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M3C 2J7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Manager: 5 years (required)
- Service Advisor: 10 years (required)

Work Location: In person

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