Intake Coordinator

About us

1to1 Rehab is an accredited niche therapy service provider known for our strength in Speech-Language Pathology, Physiotherapy, Occupational Therapy, and Nutritional services. 1to1’s team of Speech-Language Pathologists, Occupational Therapists, Physiotherapists, Registered Dietitians, and Therapy Assistants provide services in homes, long-term care facilities, and schools in the Greater Toronto Area to clients of all ages.

Our clients are diverse in age and culture, and our therapists have the training, sensitivity, and experience to meet their wide-ranging needs. We pride ourselves on a philosophy that balances clinical excellence with a concern for the person, and care for overall well-being: One to One Individualized Care.

Job Details

Position: Intake Coordinator

Location: 15 Gormley Industrial Ave, Unit 3. Whitchurch-Stouffville, ON L0H 1G0

Regular Hours: Monday - Friday 8:30 AM-4:30 PM

Evening Hours: Monday - Friday (Bi-Monthly) 12:30 PM-8:30 PM and on-call remotely that weekend

**Job Description**:

- Processing referrals and assign to a clinician
- Follow up with all referrals and tracking of clients in referral software
- Build relationships with clients and stakeholders
- Processing client services reports and updates
- Conducting quality control checks
- Keep up to date with protocols, procedures, and workflows and ensure all targets are met
- Working directly with clinicians to troubleshoot and resolve issues as they arise
- Continuously communicating with other Intake team members to ensure information is disseminated to all team members
- Perform accurate, detailed data entry
- Answering phone calls and directing the call to the appropriate person if applicable
- Complete ad hoc tasks

Job Requirements
- Very strong attention to detail
- Be proactive, solutions-oriented, and able to multi-task
- Ability to prioritize under pressure
- Communicate effectively, both verbally and in writing
- Exceptional organizational and communication abilities
- Ability to work autonomously and also as part of a team
- Compassionate, caring, strong listening skills, empathic, and a high level of patience
- Intermediate to strong skills in excel
- Ability to work in a fast pace setting
- Ability to use good judgment in assessing a situation
- Exhibit superior customer service skills that reflect sensitivity to the needs of clients
- Health Care and Home Care experience is considered an asset

Please be advised that only qualified applicants will be contacted for an interview. Thank you for your interest in 1to1.

1to1 Rehab is a caring, inclusive, and respectful workplace. We value the diversity of the people we hire and serve. We are committed to providing support to applicants that require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you require any accommodation during the recruitment process, please advise Human Resources.