Operations Coordinator
6 months ago
Purpose:
Join our team as an Operations Coordinator, where you'll manage interactions between customers and field staff in a professional and friendly manner. Your role will be crucial in ensuring exceptional service quality. This is a 24-hour on-call position, requiring you to handle calls as they come in. You will report to the General Manager and support various administrative functions.
**Reporting Structure**:
- Reports to the General Manager
**Main Responsibilities**:
- Call Management: Receive intake calls for Hydrovac Services (days, nights, weekends - on-call rotation) and manage the dispatch schedule.
- Fleet Coordination: Plan and route daily dispatches, sending next-day dispatches by 3:30 pm.
- Data Entry: Input pertinent data into Jonas (ERP), schedule crews and resources (including rental equipment, extra materials, labor, and subcontractors) as required.
- Training Coordination: Liaise with the Health and Safety team and customers to schedule training modules for the fleet.
- Issue Resolution: Address daily operational issues from the field, escalating to the Operations Manager and General Manager when necessary.
- Communication: Serve as the first line of communication between field and office staff.
- Timesheet Management: Approve and adjust employee timesheets based on schedules, submitting to payroll once completed.
- Subcontractor Management: Issue purchase order numbers for subcontractors.
- Emergency Response: Facilitate all emergency calls during assigned on-call duties.
- Quotation Preparation: Prepare quotes for new customers based on the approved price list, maintain a master price list for transparency, and monitor bids and tenders, pulling necessary data for accurate quote preparation.
- Payment Processing: Process COD customer holds and final payments.
Join us to ensure our operations run smoothly and efficiently, delivering top-notch service to our valued customers.
PGC Services is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. We foster an inclusive organizational culture as an Equal Opportunity Employer
Work Location: In person
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