Customer Retention Specialist

1 week ago

PointeClaire, Canada Transformer Table Full time

At Transformer Table, we strive to deliver exceptional customer experiences while nurturing lasting connections with our valued clients. We are looking for a **Customer Retention Specialist** to join our growing team. If you are a quick thinker who is passionate about sales and enjoys customer service? Well, Transformer Table has the job for you

As a Customer Retention Specialist, you will play a key role in our customer success strategy. You will be responsible for building strong relationships with our existing clients, understanding their needs, and proactively identifying opportunities to maximize their satisfaction and loyalty.

**What we bring to the table**:

- Free lunch every Friday
- Company social events
- RRSP employer contribution
- Paid personal days
- Competitive pay and benefits
- Group Health Insurance (medical, dental, and paramedical)
- Discretionary bonus
- Virtual Healthcare
- Employee & Family Assistance Program (EFAP)
- Rebate Program
- And more

**Responsibilities**
- Retain customers that request to cancel an existing order
- Analyze customer orders and stock levels to identify potential cancellation risks
- Conduct outbound calling campaigns to proactively save customers from cancelling
- Build and maintain relationships with customers to understand their needs and concerns
- Provide personalized solutions and recommendations to address customer issues
- Collaborate with cross-functional teams to resolve customer escalations
- Track and report on customer retention metrics and trends

**What you bring to the team**:

- Previous experience in a customer service and sales role
- Strong communication and interpersonal skills
- Ability to analyze data and make data-driven decisions
- Excellent problem-solving skills
- Proven track record of meeting or exceeding retention targets
- Familiarity with CRM software and tools
- High level of empathy and patience
- Experience with Shopify

**Who we are**

As one of the fastest-growing startup companies in Canada, Transformer Table has championed customer service and client satisfaction worldwide. We have grown exponentially since we first began in 2016, and it’s only the beginning

Our Purpose? People & Practicality, making everyday life easier for everyone, in every type of home.

Our mission? Innovation. We want to continuously shake up the industry while maintaining the ‘wow’ factor of modern, high-end furniture that can fit in any type of space.

How do we give back? We are committed to sustainable practices. We plant 10 trees for every item sold, and source our wood from FSC-certified forests.

You don’t want to miss the opportunity to work for a company like Transformer Table
- At Transformer Table, we accept and embrace differences in all aspects of our business, and are proud to say that we are an equal opportunity employer. We are committed to providing a non-discriminatory environment, and embrace diversity, equity and inclusion as one of the main pillars of our company. We do not tolerate discrimination or harassment based on characteristics including but not limited to race, nationality, sex, sexual orientation, religion, marital status, gender identity or expression, age, native language, mental or physical disability, or any other characteristics protected by law._

**Job Types**: Full-time, Permanent

**Salary**: $25.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Wellness program

Schedule:

- Evening shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Pointe-Claire, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer retention: 3 years (required)

**Language**:

- English fluently (required)
- French fluently (preferred)

Work Location: In person

Application deadline: 2023-12-01

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