Customer Experience Coordinator

4 months ago

Mississauga, Canada KIA Motors Full time

**Description**

**The Customer Experience Coordinator will be responsible for developing and implementing activities that initiate and strengthen the relationship between the Customer, KCA and its dealers. The incumbent will assist in creating a Customer Experience that meets Customers’ expectations for the purpose of increasing customer acquisition and retention. The incumbent will ensure all KCA department activities are on schedule and align with the overall CX strategy.
- **Responsibilities**

***
**- Maintain, track and implement appropriate on-going programs and process improvements on all current CSI initiatives.
- Track results of CSI initiatives, where possible, to identify successes and opportunities for enhancement.
- Conduct, analyze and interpret data from various research tools such as KCA Internal surveys, JD Power, dealer data and other external sources.
- Collaborate with various teams within KCA/CX to compile and prepare multiple month-end reports for sharing with the executive team
- Acquire and continuously update KCA corporate knowledge about customer needs, motivations, and behaviors over the lifetime of their relationship with Kia.
- Development and implementation of special projects to increase dealer performance (CSI, profitability, retention, etc.).
- Work with internal, Head Office/Regional, and external stakeholders such as dealers/vendors.

**Skills / Knowledge / Experience / Education Required**

***
**- 4+ years progressive automotive experience.
- Advanced understanding of the Customer Experience.
- Advanced Microsoft Office skills with in-depth knowledge of PowerPoint and expert level skills in Excel (lookups, pivot tables, formulas)
- Proven strength in analyzing customer data for impact opportunities and affect change.
- Experience analyzing large amounts of data, utilizing data mining and analytical tools to make observations and distill down to the core message.
- Experience and / or understanding of dealership customer touchpoints.
- Ability to design and develop dealer/region action plans
- Experience working with multiple vendors and managing their invoices/POs
- Ability to work independently, influence others, and initiate programs.
- Tenacity to overcome obstacles.
- Ability to manage multiple urgent projects.
- Superior verbal and written communication skills.
- Bilingualism an asset (written and verbal).
- University or College degree in a related field or equivalent work experience.
- Organized and experienced in project management.
- Resourceful with excellent problem-solving skills. Able to do root cause analysis and create action plans.

***

**Opens in a new tab**

Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will work with you to meet your needs.

  • Customer Experience Coordinator

    4 months ago

    Mississauga, Canada KIA CANADA INC Full time

    **Customer Experience Coordinator** The Customer Experience Coordinator will be responsible for developing and implementing activities that initiate and strengthen the relationship between the Customer, KCA and its dealers. The incumbent will assist in creating a Customer Experience that meets Customers’ expectations for the purpose of increasing customer...

  • Customer Experience Coordinator

    7 months ago

    Mississauga, Canada GardaWorld Full time

    The Customer Experience Coordinator will focus on enhancing the passenger experience. They will act as a liason, provide airport and security information, and welcome passengers as they start the screening process. The role will highlight GardaWorld's brand by being an ambassador, as well as provide a visible presence for our client and the airport...

  • Customer Experience Coordinator

    2 days ago

    Mississauga, Canada Total Power Limited Full time

    **Summary** The Customer Experience Coordinator (CEC) is responsible for providing customer focused support to key client portfolios. The CEC acts as a primary Customer liaison and is responsible for ensuring successful contractual service execution and operational effectiveness, to ensure the overall retention of our customer base. **What You’ll Do - The...

  • Customer Experience Coordinator

    2 days ago

    Mississauga, Canada GX Transportation Solutions Inc. Full time

    We are looking for a reliable full-time Customer Experience Coordinator to be a part of our Customer Experience team! After completion of initial training, the role is 80% remote, with a minimum of one (1) day in-office. This position is first point of contact for our customers and the quarterbacks of the company! Responsibilities focus on ensuring all...

  • Customer Experience Manager

    6 months ago

    Mississauga, Canada GardaWorld Full time

    Reporting to the Regional Director, the Customer Experience Manager is a key leadership role responsible for managing the Customer Experience Facilitator team. The Customer Experience Manager ensures the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the...

  • Customer Experience Manager

    3 months ago

    Mississauga, Canada GardaWorld Full time

    Reporting to the Regional Director, the Customer Experience Manager is a key leadership role responsible for managing the Customer Experience Facilitator team. The Customer Experience Manager ensures the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the...

  • Customer Experience Representative

    6 months ago

    Mississauga, Canada Groupe CMI Full time

    **CMI Solar***:Title**: Customer Experience Representative **Location**:Mississauga, Ontario **Type**:Full-Time CMI Solar, a leading provider of solar energy solutions in Ontario, is seeking an experienced and motivated Customer Experience Representative to join our team. The Customer Experience Representative will be responsible for delivering exceptional...

  • Customer Experience Specialist

    4 weeks ago

    Mississauga, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Customer Experience Specialist

    4 weeks ago

    Mississauga, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Customer Experience Professional

    4 weeks ago

    Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full time

    At Sharp Electronics of Canada Ltd., we're looking for a skilled Cross-Functional Customer Service Representative to join our team. As a key member of our customer experience department, you will provide top-notch support to customers acquiring our products or services.The ideal candidate will have 1-3 years of experience working in a fast-paced,...

  • Customer Experience Manager

    2 months ago

    Mississauga, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    2 months ago

    Mississauga, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customs Coordinator

    4 months ago

    Mississauga, Canada RIGHT SERVICE RIGHT CHOICE Full time

    **Reports to**: Operations Manager **Employment Type**: Full-Time **Job Summary**: The Customs Coordinator is responsible for overseeing the customs department, ensuring accurate preparation and clearance of customs documentation, and managing all aspects of international shipment compliance. This role involves coordinating with customers, drivers, and...

  • Customer Experience Manager

    2 months ago

    Mississauga, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    2 months ago

    Mississauga, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally.As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    7 months ago

    Mississauga, Canada CHEP USA Full time

    **Position Purpose** The Manager, of Customer Experience will be responsible for managing and developing a team that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all touchpoints specific to customer order...

  • Customer Experience Representative

    7 months ago

    Mississauga, Canada DRIAS INTERNATIONAL LTD Full time

    **Job Title**: Customer Experience Representative **Language**: English **Position Type**: Full time **City**: Mississauga **Work Type & Hours**: Permanent, Hourly Paid - 35-40 hours per week **Work Environment**: Customer Experience Department **Career Level**: Professional & Experienced drias International is an ambitious, innovative, and fast-paced...

  • Bilingual Customer Experience Manager

    6 months ago

    Mississauga, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE**: The Patient Support Services (PSS) Customer Experience Manager is responsible for overseeing our back-office call center support processes and activities. Your leadership and management skills will be vital in motivating and promoting a culture of exceptional customer experience within the Division. As the Supervisor, Customer Experience,...

  • Customer Experience Specialist

    4 weeks ago

    Mississauga, ON, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, Ontario Title: Direct Customer Experience Specialist Reports To: Assistant Manager, Customer Experience Job Status: Full-Time Contract About Us Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation...

  • Customer Experience Specialist

    4 weeks ago

    Mississauga, ON, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, Ontario Title: Direct Customer Experience Specialist Reports To: Assistant Manager, Customer Experience Job Status: Full-Time Contract About Us Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation...