Customer Experience Coordinator

2 months ago

Mississauga, Canada KIA CANADA INC Full time

**Customer Experience Coordinator**

The Customer Experience Coordinator will be responsible for developing and implementing activities that initiate and strengthen the relationship between the Customer, KCA and its dealers. The incumbent will assist in creating a Customer Experience that meets Customers’ expectations for the purpose of increasing customer acquisition and retention. The incumbent will ensure all KCA department activities are on schedule and align with the overall CX strategy.

**Responsibilities**:

- Maintain, track and implement appropriate on-going programs and process improvements on all current CSI initiatives.
- Track results of CSI initiatives, where possible, to identify successes and opportunities for enhancement.
- Conduct, analyze and interpret data from various research tools such as KCA Internal surveys, JD Power, dealer data and other external sources.
- Collaborate with various teams within KCA/CX to compile and prepare multiple month-end reports for sharing with the executive team
- Acquire and continuously update KCA corporate knowledge about customer needs, motivations, and behaviors over the lifetime of their relationship with Kia.
- Development and implementation of special projects to increase dealer performance (CSI, profitability, retention, etc.).
- Work with internal, Head Office/Regional, and external stakeholders such as dealers/vendors.

**Skills / Knowledge / Experience / Education Required**:

- 4+ years progressive automotive experience.
- Advanced understanding of the Customer Experience.
- Advanced Microsoft Office skills with in-depth knowledge of PowerPoint and expert level skills in Excel (lookups, pivot tables, formulas)
- Proven strength in analyzing customer data for impact opportunities and affect change.
- Experience analyzing large amounts of data, utilizing data mining and analytical tools to make observations and distill down to the core message.
- Experience and / or understanding of dealership customer touchpoints.
- Ability to design and develop dealer/region action plans
- Experience working with multiple vendors and managing their invoices/POs
- Ability to work independently, influence others, and initiate programs.
- Tenacity to overcome obstacles.
- Ability to manage multiple urgent projects.
- Superior verbal and written communication skills.
- Bilingualism an asset (written and verbal).
- University or College degree in a related field or equivalent work experience.
- Organized and experienced in project management.
- Resourceful with excellent problem-solving skills. Able to do root cause analysis and create action plans.
- Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will work with you to meet your needs._

  • Customer Experience Coordinator

    3 weeks ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Job Title: Customer Experience CoordinatorCompany: beBee ProfessionalsJob Description:We are looking for a Customer Experience Coordinator to join our team at beBee Professionals. The successful candidate will be responsible for providing exceptional customer service, managing client inquiries, and ensuring client satisfaction.Key Responsibilities: Respond...

  • Customer Experience Coordinator

    3 weeks ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    We are seeking a highly motivated Customer Experience Coordinator to join our team. The ideal candidate will have a strong background in customer service and be able to provide exceptional support to our clients.About the Role:Provide technical support to clients via phone, email, and chatCollaborate with internal teams to resolve customer inquiriesDevelop...

  • Customer Experience Coordinator

    5 months ago

    Mississauga, Canada GardaWorld Full time

    The Customer Experience Coordinator will focus on enhancing the passenger experience. They will act as a liason, provide airport and security information, and welcome passengers as they start the screening process. The role will highlight GardaWorld's brand by being an ambassador, as well as provide a visible presence for our client and the airport...

  • Customer Experience Coordinator

    2 months ago

    Mississauga, Canada KIA Motors Full time

    **Description** **The Customer Experience Coordinator will be responsible for developing and implementing activities that initiate and strengthen the relationship between the Customer, KCA and its dealers. The incumbent will assist in creating a Customer Experience that meets Customers’ expectations for the purpose of increasing customer acquisition and...

  • Project Coordinator

    2 months ago

    Mississauga, Ontario, Canada Integrated Automotive Experience Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to support our team in delivering high-quality projects for our automotive clients. As a Project Coordinator, you will be responsible for administrative tasks, collaborating with team members and suppliers, and ensuring project delivery on time.Key ResponsibilitiesSupport...

  • Project Coordinator

    2 months ago

    Mississauga, Ontario, Canada Integrated Automotive Experience Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to support our team in delivering high-quality projects for our automotive clients. As a Project Coordinator, you will be responsible for administrative tasks, collaborating with team members and suppliers, and ensuring project delivery on time.Key ResponsibilitiesSupport...

  • Project Coordinator

    1 month ago

    Mississauga, Ontario, Canada Integrated Automotive Experience Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to support our team in delivering high-quality projects for our automotive clients. As a Project Coordinator, you will be responsible for administrative tasks, collaborating with team members and suppliers, and ensuring project delivery on time.Key ResponsibilitiesSupport...

  • Project Coordinator

    1 month ago

    Mississauga, Ontario, Canada Integrated Automotive Experience Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to support our team in delivering high-quality projects for our automotive clients. As a Project Coordinator, you will be responsible for administrative tasks, collaborating with team members and suppliers, and ensuring project delivery on time.Key ResponsibilitiesSupport...

  • Project Coordinator

    3 weeks ago

    Mississauga, Ontario, Canada Integrated Automotive Experience Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to support our national marketing programs. As a key member of our team, you will be responsible for coordinating projects, managing multiple tasks, and ensuring timely delivery of results.Key ResponsibilitiesSupport national marketing programs, including project...

  • Project Coordinator

    5 months ago

    Mississauga, Canada Integrated Automotive Experience Full time

    Our portfolio of services includes: Helping our clients design and develop launch programs for new automotive products Execution of engaging experiential consumer events and activations Design and manage dynamic training programs Turn-key fleet management Nation-wide vehicle logistics coordination We work with an impressive list of the leading...

  • Customer Experience Manager

    5 months ago

    Mississauga, Canada GardaWorld Full time

    Reporting to the Regional Director, the Customer Experience Manager is a key leadership role responsible for managing the Customer Experience Facilitator team. The Customer Experience Manager ensures the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the...

  • Customer Experience Manager

    2 months ago

    Mississauga, Canada GardaWorld Full time

    Reporting to the Regional Director, the Customer Experience Manager is a key leadership role responsible for managing the Customer Experience Facilitator team. The Customer Experience Manager ensures the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the...

  • Customer Experience Manager

    2 weeks ago

    Mississauga, Ontario, Canada GardaWorld Full time

    At GardaWorld, we are seeking a skilled Customer Experience Manager to lead our team in delivering exceptional customer service and a seamless passenger experience throughout the screening process.Key Responsibilities:Provide leadership, guidance, and support to the Customer Experience Facilitator team.Establish performance expectations, track progress, and...

  • Customer Experience Manager

    2 months ago

    Mississauga, Canada GardaWorld Full time

    Reporting to the Regional Director, the Customer Experience Manager is a key leadership role responsible for managing the Customer Experience Facilitator team. The Customer Experience Manager ensures the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the...

  • Customer Experience Manager

    2 weeks ago

    Mississauga, Ontario, Canada GardaWorld Full time

    As a key leadership role at GardaWorld, the Customer Experience Manager is responsible for overseeing the Customer Experience Facilitator team. This role involves ensuring the delivery of exceptional customer service and a seamless passenger experience throughout the screening process.Key Responsibilities:Provide leadership, guidance, and support to the...

  • Customer Experience Representative

    5 months ago

    Mississauga, Canada Groupe CMI Full time

    **CMI Solar***:Title**: Customer Experience Representative **Location**:Mississauga, Ontario **Type**:Full-Time CMI Solar, a leading provider of solar energy solutions in Ontario, is seeking an experienced and motivated Customer Experience Representative to join our team. The Customer Experience Representative will be responsible for delivering exceptional...

  • Project Coordinator

    6 days ago

    Mississauga, Ontario, Canada Integrated Automotive Experience Full time

    Job Description:We are seeking a highly organized and detail-oriented Project Coordinator to support our national marketing programs in the automotive industry.Key Responsibilities:Develop and manage project estimates, budgets, and work-back-schedules for clientsCoordinate with suppliers and team members to ensure delivery excellenceManage multiple tasks and...

  • Project Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Integrated Automotive Experience Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to support our national marketing programs in the automotive industry. As a key member of our team, you will be responsible for coordinating projects from start to finish, ensuring timely delivery, and exceeding client expectations.Key ResponsibilitiesDevelop and manage...

  • Customer Experience Specialist

    2 days ago

    Mississauga, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Customer Experience Manager

    2 weeks ago

    Mississauga, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...