Customer Experience Specialist

6 days ago

Mississauga ON, Canada Sharp Electronics of Canada Ltd. Full time

Location:
Mississauga, Ontario

Title:

Direct Customer Experience Specialist

Reports To:

Assistant Manager, Customer Experience

Job Status:

Full-Time Contract

About Us

Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we’re proud to be one of the first five sales companies established outside of Japan in 1974.

Our business products, including Multifunction Printers (MFPs), Collaborative Displays, and a full line of Commercial Displays which allow businesses to build a smart & interactive office environment that encourages productivity, communication, and collaboration.

Our consumer products including steam ovens, microwave drawers, microwave ovens, air purifiers and calculators are designed to allow people to save time, make better use of their space and lead healthier lives.

Job Summary

The Direct Order Customer Experience Specialist is the first line of support for customer’s acquiring Sharp products or services. You will work closely with various departments to minimize delays throughout the sales process and ensure customer satisfaction at the highest level.

Key Responsibilities

  • Provide support to various teams, Sales Reps, Leasing, RP Desk, Finance, Warehouse and Dealers.
  • Order Management:
    Order Processing, Allocation of stock, track backorders.
  • Coordinate with warehouse prep and shipping of equipment.
  • Coordinate with Service Managers on installation of Equipment.
  • Coordinate the pickup, removal or relocation of equipment.
  • Communicate with dealers on inter-territorial orders going into their servicing area.
  • Entry of Contracts in CRM for Service billing.
  • Maintain & Update CRM Contracts.
  • Auditing of Leasing requirements, price validation and funding by 3rd party institution.
  • Process Financing options and vetting customer:
    Credit Checks, Legal Name and Total cost of Ownership to check deal viability.
  • Address Sales requests and respond in a timely manner.
  • Assist Customer Support Desk with general contract inquiries.
  • Respond to inbound inquiries and address in a timely manner or forward the inquiry to appropriate department.
  • Other duties as required by the Manager.

Qualifications

Must have:

  • 1-3 years of experience working in a fast paced, sales driven customer service/administrative role.
  • SAP Experience.
  • Strong time management and organizational skills.
  • Ability to prioritize.
  • Ability to multi-task.
  • Strong communication skills.

Nice to have:

  • Bi-lingual (French/English) both understanding/speaking and reading/writing.
  • Experience in Logistics.
  • CRM Experience.
  • SalesForce Experience.

Work Conditions

  • Extended periods of sitting.
  • Working in an office environment.

Accessibility and Diversity Statement

Sharp Electronics of Canada Ltd. is an Equal Opportunity Employer. As such, SECL welcomes applications from all qualified candidates. It is the intention of Sharp Electronics of Canada Ltd. to grow hand-in-hand with our employees. We provide our employees with competitive compensation and encourage them to reach their full potential. All employees are given an equal opportunity in compliance with the provisions in the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, and any other applicable legislation.

Sharp Electronics of Canada Ltd. encourages candidates from diverse groups to apply. We at Sharp are committed to fostering an environment that is inclusive, barrier free and accessible. We will provide accommodation to candidates with disabilities who request accommodation that respects the dignity of the candidate. Dignity includes consideration of how accommodation is provided and the individual’s own participation in the process. If you are selected to participate in the recruitment and selection process and require accommodation, please notify us and we will work with you to meet your needs.

  • Customer Experience Specialist

    6 days ago

    Mississauga, ON, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, Ontario Title: Direct Customer Experience Specialist Reports To: Assistant Manager, Customer Experience Job Status: Full-Time Contract About Us Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation...

  • Customer Experience Specialist

    4 weeks ago

    Mississauga, Ontario, Canada SSCI Full time

    Company OverviewSSCI is a leading organization in the telecommunications industry, dedicated to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and...

  • Customer Experience Specialist

    6 months ago

    Mississauga, Canada Carrier Enterprise Canada Full time

    **Career Opportunity -** **Carrier Enterprise Canada, L.P.** **Customer Experience Specialist (Commercial)** **Reporting to**:Customer Experience Manager **Location**:Mississauga, ON **The Opportunity**: - Accepting and processing new orders from Territory Managers, Inside Sales Reps and customers in a call center environment - Keeping the customers...

  • Customer Experience Specialist

    6 days ago

    Mississauga, Ontario, Canada PUMA Gruppe Full time

    We are seeking a highly motivated and driven Customer Experience Specialist to join our team at PUMA Gruppe. This is an exciting opportunity for individuals who share our passion for delivering exceptional customer experiences in a fast-paced retail environment.

  • Customer Experience Specialist

    3 weeks ago

    Mississauga, Ontario, Canada CAA Club Group Full time

    Our Company OverviewCAA Club Group is a leading provider of travel, automotive and insurance services to millions of members across Canada.We are seeking an experienced Customer Experience Specialist to join our team. As a key member of our Member Relations department, you will play a vital role in ensuring that our members receive exceptional service and...

  • Customer Experience Specialist

    6 days ago

    Mississauga, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Customer Experience Specialist

    7 days ago

    Mississauga, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Customer Experience Support Specialist

    5 days ago

    Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full time

    Job SummaryThe Direct Order Customer Experience Specialist is the primary point of contact for customers acquiring Sharp products or services.This role works closely with various departments to minimize delays throughout the sales process and ensure customer satisfaction at the highest level.About Us

  • Bilingual Customer Experience Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    We are seeking a skilled Bilingual Customer Experience Specialist to join our team at Randstad Canada. As a Bilingual Customer Experience Specialist, you will be responsible for managing customer inquiries, resolving issues, and escalating complex problems in both English and French. Your strong organizational skills, attention to detail, and ability to...

  • Customer Experience Representative Web Services

    6 days ago

    Mississauga, ON, Canada Sharp Electronics of Canada Ltd. Full time

    Direct Customer Experience Specialist Assistant Manager, Customer Experience Full-Time Contract Sharp Electronics of Canada Ltd. (Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we’re proud to be one of the first five sales companies...

  • Customer Service Experience Specialist

    4 weeks ago

    Mississauga, Ontario, Canada TalentSphere Staffing Solutions Full time

    Company OverviewTalentSphere Staffing Solutions is proud to partner with a well-established and stable custom goods manufacturer in search of a skilled Customer Service Experience Specialist. This opportunity is ideal for an individual who possesses excellent communication skills, a proactive approach to problem-solving, and a passion for delivering...

  • Customer Experience Specialist

    4 weeks ago

    Mississauga, Ontario, Peel region, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Sales and Customer Experience Specialist

    3 weeks ago

    Mississauga, Ontario, Canada CB Canada Full time

    We are seeking a highly motivated Sales and Customer Experience Specialist to join our team at CB Canada. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer experiences.The successful candidate will have the opportunity to work closely with our cross-functional...

  • Customer Experience Operations Specialist

    7 days ago

    Mississauga, Ontario, Canada OSL Retail Services Full time

    We are currently seeking a Senior Specialist for Corporate Services (CS), E-Store and Retention Operation to join our team at OSL Retail Services in Mississauga, Ontario.As a key member of our team, you will be responsible for coordinating and facilitating training programs for our E-Store and Retention group Contact Centre and Live Chat employees. Your...

  • Accounting Assistant

    3 weeks ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    About the RoleWe are seeking an experienced Accounting Assistant to join our team at SOS Customer Services Inc. as a Financial Data Specialist. This is a permanent, part-time position with 16 hours per week.As an Accounting Assistant, you will be responsible for maintaining accurate financial records, preparing general ledger entries, and managing accounts...

  • Customs Specialist

    7 days ago

    Mississauga, ON, Canada Rhenus Logistics Full time

    Who we are Have you worked out the logistics of your career yet? You will at Rhenus! The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply...

  • Customs Specialist

    1 week ago

    Mississauga, ON, Canada Rhenus Logistics Full time

    Who we are Have you worked out the logistics of your career yet? You will at Rhenus! The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply...

  • Customer Experience Resolution Specialist

    3 weeks ago

    Mississauga, Ontario, Canada CAA Club Group Full time

    Company OverviewWe are the CAA Club Group, a leading provider of membership-based travel and automotive services. Our team is dedicated to delivering exceptional experiences for our members.Salary:$60,000 - $80,000 per year, depending on experience.Job DescriptionIn this role as a Customer Experience Resolution Specialist, you will be responsible for...

  • Master Mixologist and Customer Experience Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Taps Public House Full time

    Job SummaryWe are seeking a skilled Master Mixologist and Customer Experience Specialist to join our team at Taps Public House in Mississauga, Ontario.About the RoleThe ideal candidate will have experience as a bartender, with a strong understanding of preparing and mixing beverages. They will be responsible for taking orders, serving drinks and snacks, and...

  • Specialist, Global Customer Experience

    6 months ago

    Mississauga, Canada Amgen Full time

    **HOW MIGHT YOU DEFY IMAGINATION?** You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s...