Regional Manager

4 weeks ago

Kirkland, Canada Real Fruit Bubble Tea Inc. Full time

_**Are you passionate about bubble tea businesses?**_
- **Are you someone who always thrives to grow and accomplish more?**_
- **If yes, join us today**_
- **If not now, when?**_
- **If not me, who?**_

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 103 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from regional manager to operations and beyond **There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey**

**Position Description**

Reporting to the Operations Manager and above, the Regional Manager will be in charge of the region or district operating in the day-to-day responsibilities with regards to operations, sales, food and labor and other aspect of the business as the direct report instructs.

**Duties and Responsibilities**
- Maintain frequent and uninterrupted communication with the Chief Operation Manager, and ensure that daily operational guidelines of the multi-locations are followed.
- Measure and provide counsel on improving operational performances.
- Supervise regular management performance of multi-locations and evaluate them routinely for growth and improvement.
- Train, supervise and discipline co-workers of multi-locations on procedures and provide ongoing feedback for improvement.
- Help develop policies and procedures to ensure the achievement of goals, including but not limited to excellence of customer services, facility cleanliness, and maintenance of daily practice.
- Ensure that operational and training standards of multi-locations are consistently enforced and executed by co-workers.
- Perform work in store is required.
- **Attitude**:proven entrepreneur spirit of working "on-floor" spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers
- **Results-Oriented**: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals
- **Communication**: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications
- **Teamwork/Collaboration**: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals
- **Initiative**: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals
- **Personal Adaptability**: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business
- 5+ years of Regional Manager experiences within QSR food industries
- Language proficiency in English and French, with strong oral and written communication skills
- Strong leadership and interpersonal skills
- Strong presentation and analytical skills
- Hands-on experience in providing front-line support
- Strong multi-tasking skills and ability to perform tasks effectively under pressure
- Exceptional customer service skills and demonstrate strong communication and high level of organizational capabilities
- Ability to implement RFBT's policies and procedures effectively
- High level of organizational capabilities
- Ability and willingness to travel and support RFBT stores within the Region
- Ability to perform all frontline store duties
- Language proficiency in Cantonese/Mandarin an asset

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$90,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Kirkland, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Management: 5 years (required)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 75% (preferred)

Work Location: In person

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