Dealer Technical Support Manager

4 months ago

Kirkland, Canada Nissan Full time

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are currently looking for a
**Manager, Dealer Technical Support** to join our team in
**Kirkland, Quebec.**

This role will be responsible for assisting in resolving vehicle repairs which dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Analyzes dealer service department operations and provides constructive feedback to dealership management and NCI regional staff. Performs incident investigations and prepares related reports. Conducts evaluations of customer buyback vehicles. Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, Better Business Bureau (BBB) arbitration, and CAMVAP cases. Contributes in building brand value and achieving sustainable, profitable growth.

**Job functions Include but are not limited to**:

- Assists in resolving vehicle repairs which dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Demonstrates an awareness for adding value to the Company by decreasing warranty costs and improving Fixed Right First Time customer satisfaction.
- Communicates with engineering and TECH LINE staff to identify, report and resolve technical issues. Identifies and analyzes technical issues resulting in repeat repairs, or customer dissatisfaction. Analyzes decisions from the customer's viewpoint and takes action with the customer's needs and values in mind.
- Conduct detailed investigations, research and prepare IIR (Incident Investigation Reports) of potential legal and product liability incidents - Investigate and report on vehicles involved in automobile collisions and fire incidents where customers allege product deficiencies.
- Conducts customer buyback evaluations determining suitability of vehicles for resale or donation; oversees final repairs; prepares related reports and documentation, and coordinates final disposition of vehicle.
- Acts as the company's representative and expert witness for arbitration and product liability litigation, providing testimony during depositions. Prior to arbitration, works with the consumer affairs department to assess the situation and to develop an equitable resolution for the customer. Teams with people from other organizations, independently of borders (functions, regions, and affiliates), to reach a target.
- Reviews and evaluates dealership service department processes and procedures, technician training needs, special tool inventory, electronic information system, and service advisor training on special programs; identifies areas of deficiencies and recommends solutions with a focus on Fixed Right First Time customer satisfaction. Consistently contributes to building brand value by delivering on our brand promise.
- Provides technical expertise and support for NCI media and press events.
- Manage the flow of technical information to/from the regions and dealers through facilitation of regular regional product information committee (PIC) and Technical information Exchange (TIE) meetings.
- As necessary, performs other related duties of which the above are representative.

**Minimum Qualifications**:

- The incumbent must have an Engineering degree or Automotive Technologist degree or equivalent with extensive field experience. Have a good general knowledge of dealership service operations. Knowledge of the principles of automobile collision investigation and fire investigation. Post secondary studies in the field of automotive technologies and a proven customer service ethic. Must be able to handle multiple projects with tight deadlines. Using superior technical diagnosis/verbal/written communication and analytical skills. The incumbent must be able to efficiently analysis technical information obtained through various sources, and diagnose with recommendations to other NCI departments, affiliates and dealers. Proficient in PC (all programs in Microsoft Office) and software with complex programs and able to provide technical analysis and support for specialty technical software programs such as ECM/TCM reprogramming, DATA Acquisition, Vibration Analyzers etc. Able to operate vehicles with Manual, CVT (Constantly Variable Transmission) and Automatic transmissions and ability to operate very precise and advanced vehicle test/service equipment.
- Communication in this position revolve around technical diagnosis, repair and recommendations. Also requires solid communication skills for dealing with often complex and potentially contentious/sensitive issues. For example, mediation and litigations req

  • Dealer Technical Support Manager

    4 months ago

    Kirkland, Canada Nissan Full time

    With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We are...

  • Dealer Technical Support Manager

    3 months ago

    Kirkland, Canada Nissan Full time

    With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We are...

  • Technical Support Internship

    4 months ago

    Kirkland, Canada Contrôles Laurentide Full time

    TECHNICAL SUPPORT / HELPDESK INTERNSHIPCome join the largest supplier of automation and reliability solutions in Eastern Canada. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive. - **Sounds Exciting? Join us** Serving as the initial line of IT support for all Laurentide, you will enable your colleagues...

  • Senior Software Engineer

    2 weeks ago

    Kirkland, Quebec, Canada Tundra Technical Solutions Full time

    Job SummaryTundra Technical Solutions is seeking a highly skilled Senior Software Engineer to join our team. As a key member of our software development team, you will be responsible for designing, developing, testing, and maintaining software applications to support our business objectives.Key ResponsibilitiesSoftware Development: Develop and maintain...

  • Senior Software Engineer

    2 weeks ago

    Kirkland, Quebec, Canada Tundra Technical Solutions Full time

    Job SummaryTundra Technical Solutions is seeking a highly skilled Senior Software Engineer to join our team. As a key member of our software development team, you will be responsible for designing, developing, testing, and maintaining software applications to support our business objectives.Key ResponsibilitiesSoftware Development: Develop and maintain...

  • Ingénieur logiciel Java/Ingénieure logiciel Java

    4 days ago

    Kirkland, Canada Tundra Technical Solutions Full time

    Summary of responsibilities:The Senior Programmer/Analyst’s role is to define, develop, test, analyze, and maintain new and existing software applications in support of the achievement of business requirements.This includes writing, coding, testing, and analyzing software programs and applications.The Senior Programmer/Analyst will also research, design,...

  • Ingénieur logiciel Java/Ingénieure logiciel Java

    2 weeks ago

    Kirkland, Canada Tundra Technical Solutions Full time

    Summary of responsibilities:The Senior Programmer/Analyst’s role is to define, develop, test, analyze, and maintain new and existing software applications in support of the achievement of business requirements.This includes writing, coding, testing, and analyzing software programs and applications.The Senior Programmer/Analyst will also research, design,...

  • Ingénieur logiciel Java/Ingénieure logiciel Java

    2 weeks ago

    Kirkland, Canada Tundra Technical Solutions Full time

    Summary of responsibilities: The Senior Programmer/Analyst’s role is to define, develop, test, analyze, and maintain new and existing software applications in support of the achievement of business requirements. This includes writing, coding, testing, and analyzing software programs and applications. The Senior Programmer/Analyst will also research,...

  • Ingénieur logiciel Java/Ingénieure logiciel Java

    2 weeks ago

    Kirkland, Canada Tundra Technical Solutions Full time

    Summary of responsibilities:The Senior Programmer/Analyst’s role is to define, develop, test, analyze, and maintain new and existing software applications in support of the achievement of business requirements.This includes writing, coding, testing, and analyzing software programs and applications.The Senior Programmer/Analyst will also research, design,...

  • Personal Support Worker

    1 week ago

    Kirkland Lake, Canada Timiskaming Home Support Full time

    Personal Support Worker Timiskaming Home Support provides services that support the well-being of the elderly and adults with physical disabilities in the District of Timiskaming to allow them to remain in the comfort of their home. Living at home - your choice, our goal. We are looking for responsible, patient, compassionate PSW’s to join our Community...

  • Bilingual (French and English) Automotive Claims

    3 months ago

    Kirkland, Canada Nissan Full time

    With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. Nissan...

  • Ingénieur logiciel Java/Ingénieure logiciel Java

    2 days ago

    Kirkland, QC, Canada Tundra Technical Solutions Full time

    Summary of responsibilities:The Senior Programmer/Analyst’s role is to define, develop, test, analyze, and maintain new and existing software applications in support of the achievement of business requirements.This includes writing, coding, testing, and analyzing software programs and applications.The Senior Programmer/Analyst will also research, design,...

  • Ingénieur logiciel Java/Ingénieure logiciel Java

    2 weeks ago

    Kirkland, Quebec, Montréal, Canada Tundra Technical Solutions Full time

    Summary of responsibilities:The Senior Programmer/Analyst’s role is to define, develop, test, analyze, and maintain new and existing software applications in support of the achievement of business requirements.This includes writing, coding, testing, and analyzing software programs and applications.The Senior Programmer/Analyst will also research, design,...

  • Bilingual Technical Trainer

    3 months ago

    Kirkland, Canada Nissan Full time

    With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We are...

  • Technical Sales Professional

    4 days ago

    Kirkland, Quebec, Canada the Ladders Full time

    Unlock Your Potential in Technical SalesAt the Ladders, we're the largest supplier of automation and reliability solutions in our region. We're on a mission to cultivate innovative ideas that help industry thrive in Eastern Canada.Be the Voice of InnovationAs a Technical Sales Specialist, you'll be the driving force behind our success. You'll work closely...

  • Technical Sales Professional

    4 days ago

    Kirkland, Quebec, Canada the Ladders Full time

    Unlock Your Potential in Technical SalesAt the Ladders, we're the largest supplier of automation and reliability solutions in our region. We're on a mission to cultivate innovative ideas that help industry thrive in Eastern Canada.Be the Voice of InnovationAs a Technical Sales Specialist, you'll be the driving force behind our success. You'll work closely...

  • Automotive Service Manager

    3 months ago

    Kirkland, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Flex Warehouse Worker

    3 months ago

    Kirkland, Canada Nissan Full time

    With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We are...

  • Project Manager, Construction

    3 months ago

    Kirkland, Canada CT Real Estate Full time

    **What you’ll do** The position of Project Manager, reports to the Construction Manager. Working within a high energy team, this is a high profile role responsible to lead, motivate and execute projects with external consultants and general contractors in all aspects of design ,execution and construction while ensuring the team delivers a high level of...

  • Desktop Support Specialist

    2 weeks ago

    Kirkland, Quebec, Canada Traffic Tech Full time

    Job SummaryTraffic Tech is seeking a skilled Desktop Support Specialist to join our team in Mississauga, Ontario. As a key member of our Information Technology department, you will be responsible for providing technical support and assistance to our employees.Key ResponsibilitiesInstall, configure, and support desktops, laptops, and printer hardware and...