Onsite Technician

3 weeks ago

Kingston, Canada Response I.T. Full time

_**Company Description**:_

We are a leading Managed Service Provider (MSP) based in Kingston, Ontario, offering comprehensive IT solutions to small, medium, and large businesses. With a focus on delivering outstanding technology services. Our expertise lies in managing and maintaining critical IT infrastructure to keep our clients operating smoothly and securely.
- _

We are seeking a dedicated and skilled Onsite Technician to join our dynamic team. As an Onsite Technician, you will play a crucial role in providing technical support and resolving IT issues for our valued clients in the Kingston area. You will work directly with clients on-site, resolving issues and making recommendations to solve problems. This customer-facing role requires excellent communication skills and the ability to troubleshoot a wide range of technical problems.
- **Responsibilities**:_
- Visit client sites to provide on-site technical support, resolving IT issues promptly and efficiently.
- Conduct system installations, upgrades, and configurations according to client requirements.
- Diagnose and troubleshoot hardware, software, and network-related issues, providing appropriate solutions.
- Make recommendations regarding hardware or software that will benefit the client.
- Perform regular maintenance and monitoring of client systems to ensure optimal performance and security.
- Assist clients with user management, access control, and password resets.
- Collaborate with the remote support team to escalate complex issues when necessary.
- Document all interactions, troubleshooting steps, and resolutions in our ticketing system.
- Keep up to date with the latest industry trends, technologies, and best practices.
- **Qualifications**:_
- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Proven experience as an onsite technician or in a similar IT support role.
- Strong knowledge of the standard SMB technology stack, with a primary focus on Windows-based systems.
- Familiarity with networking concepts, including TCP/IP, DHCP, DNS, and VPN.
- Knowledge of virtualization, VMWare, and Hyper-V
- Familiarity with SonicWALL, Watchguard, Ubiquiti equipment
- Proficiency in diagnosing and resolving hardware and software issues.
- Excellent communication and interpersonal skills to effectively interact with clients.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and prioritize tasks effectively.
- Valid driver's license and reliable transportation.

**Benefits**:

- Competitive salary based on qualifications and experience.
- Paid time off and holidays.
- Professional development opportunities.
- Collaborative and inclusive work environment.

Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Benefits**:

- Company car
- On-site parking

Schedule:

- 8 hour shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kingston, ON K7K 1Z7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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