Customer Service/ Office Administrator

4 weeks ago

Burlington, Canada The Simple Investor Real Estate Group Full time

**Sireg Management Inc**

If you’re looking for a fast-paced environment where you can learn a ton, and realize your potential, then what you’re really looking for is a job with us.

We’re The Simple Investor, dedicated to making to world of real estate investment Simple. Partnered with SIREG Management Inc., our leading property management group, we are committed to delivering excellence in service and maintenance, both to our investors and our tenants whom we treat as clients. Our goal is to provide high quality, affordable housing to our tenants, while working with our investors to build solid real estate portfolios for the future.

Duties
- Answer incoming calls from customers, vendors and colleagues and redirect to support of internal processes / procedures and customer needs.
- Provide reports and support to the sales team
- Provide administrative support for operations team
- Greet visitors and direct them to the appropriate office
- Establish and maintain excellent customer relations. Communicate with clients in person or over the phone, and provide effective, timely solutions to our customers.
- Compose and/or edit/distribute letters, memos, reports and other correspondence on time. Keep track of when recurrent reports are due and meetings are scheduled, including maintaining lists of recipients and/or participants.
- Set up and maintain files.
- Managing customer relationships by accommodating preferences and maintaining professional level of communication
- Speaking to customers in a high volume, fast paced environment
- Holding meaningful conversations to understand their needs and offer the right products/services to meet them
- Inform clients on **_new_** release products and policies
- Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support
- Assist in office administration tasks as required.

**Requirements**:

- Excellent interpersonal, communication
- both oral and written
- Strong interpersonal skills
- Ability to work well with others and in a team environment
- Customer service orientated
- Ability to prioritize tasks independently
- Organizational and time management skills

Schedule:

- 8 hour shift

Application question(s):

- What is your salary expectation?

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

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