Franchise Business Coach

3 weeks ago


Toronto, Canada Blo Blow Dry Bar Full time

_Franchise Business Coach _

**About us**

LIFE’S BETTER WITH A BLOW OUT

In 2007, some original Blo Babes had a big idea: give people the power to feel runway-ready at a moment’s notice. And so, the Blo Blow Dry Bar concept was born: no cuts, no color, just wash, blo, and go.

A refreshing change in the salon world, blow outs have quickly become the hottest essential in beauty routines. With over 130+ locations in America, Canada, and the Philippines (with many more opening) we are rolling out the full “pink carpet treatment” worldwide.

So, you think you’ve got what it takes to team up with the world’s largest blow dry bar franchise? If you have experience with training, operations, and customer service, particularly in a franchise, retail or hospitality environment, we’re looking for you. A passion for beauty and fashion is also a must

**Job Description**:
The role of the Franchise Business Coach (FBC) is to conduct remote and in-person support for Blo Blow Dry Bar franchisees. The FBC will ensure Blo franchisees are supported with the goal of improving their overall growth and profitability.

The FBC, in line with Blo’s standard coaching programs, will also assist first year franchisees establishing best practices and maximize first year growth when required.

NOTE: This position reports directly to the Vice President - Franchise Operations

Critical Success Factors (CSF):

- Build strong relationships with strategic partners (franchisees)
- Provide world-class, ‘far beyond expectations’ client (franchisee) experience
- Efficiently measure and document all activities and results so that management decisions are made based on accurate, objective data
- Be “present” for franchisees as they embrace and overcome the challenges required to grow a successful business.

Roles & Responsibilities:
The Franchise Business Coach will:

- Conduct remote performance management meetings with franchisees on a consistent basis to drive shared accountability, problem solve root issues facing their respective businesses and establish short-term objectives that are in line with longer term goals
- Conduct coaching activities (remote or in-field) as necessary to improve franchisees performance and skill in all facets of the Blo business
- Conduct in-class and virtual training workshops to new franchisees as required
- Conduct on-the-ground training for new location openings as required
- Support Opening Specialist with training of new franchisees as required
- Prepare reports for executive management to track franchisee sales & revenue performance
- Document all calls, meetings and field visits in corporate CRM systems
- Workshops/regional meetings as required
- Contribute to the development of resources, such as manuals, job aids, and monthly articles as required
- Maintain in-depth knowledge of Blo systems, resources and software programs

**Requirements**:

- Previous franchise support is preferred
- Entrepreneurial spirit
- Excellent communication and interpersonal skills
- Self-starter, results-oriented, assertive, enthusiastic and energetic
- Demonstrated ability to manage time and priorities effectively
- Willing to work evenings and weekends when required
- Ability to manage a multi-project workload
- Strong organizational, conflict resolution, problem solving and planning skills
- Ability to make independent decisions; assume complete responsibility for work and decisions
- Travel between Canada and USA as required. Expected travel 25-50%.
- Ability to work in Toronto office 4 days per week (when not travelling)

Compensation:

- Base salary
- Bonuses based on franchisee performance (up to 20% of base salary)

franchise #accountmanagement #accountmanager #operations #business coach

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay



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