IT Administrator

6 months ago

Toronto, Canada Compugen Inc Full time

**Job Title**
- IT Administrator - Contract

**Vacancy No**
- VN6770

**Work Location**
- Toronto, ON

**Base Pay Range**
- To be discussed during the recruitment process

**Job Details**

**About Compugen**
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.**Responsibilities**:

- Incident Management:

- Respond to incoming tickets to the Service Delivery team to provide courteous, timely and effective resolution of end user issues
- Logging of incidents, requests, and resolution time on ITSM tool (ticketing system)
- Hardware & Software support:

- Provide front-line support and resolution to customer queries.
- PC Imaging and deployment. Assisting with product set-up and configuration where required.
- Independently gather incident information to diagnose, analyze symptoms, and troubleshoot root cause. Identify problems in a logical manner and discover solutions.
- Assist Infrastructure team with projects to maintain and upgrade network, server, storage, and other IT infrastructure.
- IT Asset and Inventory management
- Access management:

- Management of permissions to resource of information like network folder, licensing, etc.
- Assist with the on-boarding and off-boarding of employees by ensuring that user accounts and access are configured
- IT Asset management:

- Maintenance of IT hardware & software inventory on IT asset management system
- Management of events and IT security alerts:

- Take remediation action on users’ machines on antivirus and other security alerts
- Work with Global infrastructure team to determine cause of network and infrastructure alerts and assist with solutions.
- Documentation:

- Create training material and delivery basic training to users on the correct utilization of standard hardware and software
- Contribute to Knowledge Base. Thoroughly document support incidents, customer interactions and resolutions for future knowledge sharing.

**Qualifications**:

- Strong analytical problem solving and technical troubleshooting skills
- Demonstrated recent experience in delivering IT support.
- Technical skills in the installation, configuration, and support of computer hardware such as workstations, printers and other peripheral equipment.
- Time Management - Ability to prioritize tasks and manage a high workload and effectively adjust when priorities change, managing time and resources effectively.
- Ability to learn new technologies quickly.
- This position interacts intensively with end users so well-developed customer focus and social skills are a must.
- Medium level of knowledge supporting users in a Windows 10 Enterprise Domain environment, including Active Directory, Office 365, print services and conferencing technologies.
- Knowledge of IT Infrastructure including understanding of computer network, cabling, network file and print services (SMB, SMTP, VPN, etc.).
- Self-motivated and focused with a passion for technology and an aptitude for customer happiness.
- Consistent with our commitments to equity and diversity, we actively recruit women, visible minorities, aboriginal people and persons with disabilities. We also provide employment accommodation upon request to current employees and to applicants during the recruitment process. We comply with human rights codes in all jurisdictions where we operate and aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs._

LI-PP1
- **#ITR

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