Bilingual Customer Service Representative

3 weeks ago

Moncton, Canada Canon Canada Full time

**Bilingual Customer Service Representative (French & English) - Remote**

**Bilingual (French/English) Customer Service Representative - Remote**

**Monday to Friday 8:30 am to 4:30 pm EST**
- Do you have experience working in a customer service role?
- Are comfortable spending the majority of your day on the phone?
- Do you have basic computer skills?

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

**Key Responsibilities**:

- Ensure issues are thoroughly investigated and determine appropriate action for resolution.
- Maintain accurate records and documentation of changes to account information through the CCTS database.
- Maintain knowledge and awareness of all company policies and procedures.
- Follow all current departmental procedures, processes and methodologies.
- Escalate any unresolved customer concerns to the Manager.
- Assist on special projects as assigned by the Manager; Other duties as required.

**To Succeed, You Will Need**:

- Customer service / call center experience.
- Bilingual (French & English).
- Exceptional customer service skills with a strong "customer first" attitude.
- Good organizational skills and strong time-management techniques.
- Works well under pressure and in a fast-paced environment.
- Display high ethics, character and commitment to business policies and decisions.
- Display initiative in handling problems, be a team player and support changes.

**Why Join?**

**COVID-19 SAFETY PRECAUTIONS**:

- Canon is committed to the health and safety of our employees, customers and communities.

**REMOTE WORK**:
**BENEFITS**:

- Comprehensive health coverage plan that includes medical, dental and vision.
- Life insurance, disability and wellness programs.
- Vacation, Paid Personal Time and Sick days.
- Matching RRSP contribution & Profit Sharing Program.
- Tuition Assistance Program for professional continuing education.
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**:

- Employee referral program.
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement.

Join our team and reap the rewards as we work to take Canon to the next level

**Représentant bilingue du service à la clientèle ( Francais/Anglais) - Teletravail**

**Lundi au vendredi de 08h30 a 16h30 (EST)
- Avez-vous de l’expérience dans un rôle de service à la clientèle?
- Êtes-vous à l’aise de passer la majorité de votre journée au téléphone ?
- Avez-vous des connaissances de base en informatique?

En tant que représentant du service à la clientèle vous offrirez à nos clients un service à la clientèle exceptionnel et traiterez toutes les demandes reçues de fournitures et de service en temps opportun et d’une manière professionnelle et courtoise. Vous vous assurerez aussi que toute l’information demandée par les clients soit exacte afin de maintenir une excellente qualité de service à la clientèle et de faciliter l’exécution des appels de service du technicien sur le terrain. Vos heures de travail seront du Lundi au Vendredi de 8h30 le matin à 16h30 le soir (EST).

**Tâches principales et responsabilités**
- Répondre aux appels entrants et aux courriels se rapportant aux demandes, aux problèmes ou aux préoccupations des clients de manière courtoise et en temps opportun en misant sur la satisfaction des clients
- S’assurer que les problèmes sont examinés en profondeur et déterminer la meilleure façon de les résoudre
- Maintenir les dossiers à jour ainsi que la documentation des changements apportés aux renseignements sur les comptes par la base de données CCTS
- Se tenir au courant et connaître toutes les politiques et les procédures de l’entreprise
- Suivre toutes les procédures courantes des divisions ainsi que leur processus et leurs méthodologies
- Transmettre au directeur toute préoccupation non résolue du client
- Assister aux projets spéciaux assignés par le directeur et exécuter d’autres tâches selon les besoins

**Pour réussir vous devez posséder**
- Expérience au service à la clientèle / centre d’appels
- Bilingue (français et anglais)
- Aptitudes exceptionne

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