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Bilingual Customer Service Representative

4 months ago

Moncton, Canada TIP Canada Full time

**Customer Service Representative/ Bilingual Roadside Service Coordinator (Moncton, NB)**

**Location**: 125 MacNaughton Ave, Moncton, NB E1H 3N3
**Reports** **to**: Customer Service Supervisor

**Job** **Status**: Full time

**Shifts** **Available**: Monday to Friday: 4pm - 12:30am; Available for 6pm - 6:30am for coverage.

Take your career to new heights and join **TIP Group**, a top equipment service provider in Canada and Europe Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Our global reach connects industries and economies.

We believe in rewarding our employees for their exceptional skills and dedication. That’s why we offer our employees a range of attractive benefits that set us apart from the rest:

- We provide above average pay rates with afternoon hourly premiums.
- Paid Vacation and an additional 5 Personal Days.
- Employer paid benefits package that goes beyond the basics, with up to $500 Healthcare Spending Account and EAP Program.
- Pension plan with matching.
- Recognition programs and awards.
- Opportunities for growth and development.

Our Emergency Roadside Repair (ERS) Service provides roadside assistance services 24 hours a day, 7 days a week in **Moncton**, **NB**. Being fast-paced, positive and professional each day is extremely important as you are communicating with customers in urgent situations. As a CSR, you’ll be performing the following duties:

- While demonstrating concern for the customer’s safety; coordinate all service requests and understand customer requirements.
- Prioritize customer safety and provide prompt service, Dispatch emergency road service requests, gathering all necessary information for the service call.
- Ensure customer remains informed about the progress and ETA of their service call.
- Collaborate with the team and management for timely and appropriate service.
- Ensure information is accurately entered into Salesforce and/or other relevant systems.

To be successful you’ll need to have the following skills and abilities:

- Must be bilingual in French and English.
- Prior experience in roadside assistance, dispatch, mechanical experience, emergency services, or transportation industry experience a definite asset.
- A passion for helping people and exceeding their expectations.
- Excellent time management and problem-solving skills.
- Excellent verbal and written communication skills.
- Intermediate computer skills.

**TIP Fleet Services Canada Ltd**. supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

INDLP

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 12 hour shift
- Day shift
- On call
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Moncton, NB E1H 3N3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call center: 1 year (required)

**Language**:

- French (required)
- English (required)

Work Location: In person