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Bilingual Customer Service Representative
4 months ago
_**Urgently Hiring, Bilingual French-English, Permanent Full-Time $17/hr**_
IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in Moncton, NB.
IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country and provides buyers with Canada's most extensive selection of salvage vehicles. IAA (NYSE: IAA) has nearly 4,000 talented employees and more than 200 facilities throughout the US, Canada, and the United Kingdom.
The Customer Service Representative addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office.
**Responsibilities include (but are not limited to the following)**:
- Process orders and assignments
- Enter data into computer system
- Reference pricing and delivery information
- Perform word processing assignments, filing and related clerical duties
- Respond to customer questions, complaints and requests
- Set up new records and maintain existing records
- Perform word processing assignments, filing and related clerical duties
- Process all necessary paperwork in preparation for auction day, securing necessary approvals
- Performs other duties as assigned
**Education & Experience**:
- High School diploma or equivalent experience preferred
- 0-2 years’ previous work experience
**Job Requirements**:
- Able to communicate effectively with customers
- Bilingual in English/French
- Ability to function well as part of a team
- Basic computer skills
- Time management skills
- Positive attitude
- Ability to work independently
- Clear communication skills
- Professional and clean appearance
- 18 years of age or older
In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options.
IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.
IAA is a drug-free workplace. EEOE
LI-AS1
**Job Types**: Full-time, Permanent
Pay: $17.00 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer Support & Client Services Occupations: 1 year (required)
**Language**:
- French (required)
Work Location: In person
