Retail Operations Manager

4 days ago

St Jacobs, Canada Home Hardware Stores Limited Full time

We have an opportunity available for a **Retail Operations Manager** to join our Home Team. Reporting to the Senior Director of National Retail Sales and Operations, you will lead the coordination, delivery, and execution of key operational and strategic initiatives. You will be responsible for developing tactical execution plans to support projects, manage project deadlines, and communicate regular status updates to senior leadership.

If you an organized and collaborative self-starter, with the ability to provide strong leadership, support, and direction to strengthen the capabilities and outcomes of our field team, we’d love to hear from you

**What you’ll do**:

- Facilitate field team communications by creating and upkeeping field team operational playbooks, monthly operational webinars, and weekly field operational updates. Coordinate and facilitate monthly field training and develop sessions to support corporate objectives and retail execution to improve Store Owner sales and profitability.
- Manage and monitor the Retail Operations budget, exercising sound fiscal management to control expenses and generate revenue.
- Collaborate with a variety of cross functional departments within the Operations Team such as Communications & eCommerce, Retail Education & Training, Dealer Development, and Store Design.
-

**What we’re looking for**:

- College/University diploma or degree in Business or Marketing.
- Three to five years of practical experience directly managing store operations for a major retail organization, with a minimum of five years of operations experience.
- A thorough understanding of retail operations and the retail store environment.
- Ability to manage, lead and coach a team to ensure success in delivery and execution.
- Excellent organization, communication, and interpersonal skills.
- Strong project management skills, with the ability to develop a project plan or execute a predetermined plan.
- Ability to travel and work additional or varied hours as required to fulfill the responsibilities of the position.
- Fluency in both English and French would be an asset.
- Ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

**What Home offers**:

- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:

- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

**#HP**:

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