Front Desk Assistant

4 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
For more than 7,350 Western students, Housing and Ancillary Services is committed to providing a first-class residence experience and high-quality townhouse and apartment accommodation for upper-year students, graduate students, families, and guests while supporting the academic mission of the University and ensuring profitability and cost effectiveness. We strive to provide thriving communities which engage our diverse student population. In the summer, Western converts residence spaces to host summer students, conference groups and community members for educational purposes, tournaments and meetings.

**Responsibilities**:
**Responsibilities**
This role is for the summer months only (May - early September).
Requires in-person training May 2-3.

The Front Desk Assistant position will provide support to Western’s Summer Accommodation operation currently located at Ontario Hall. The incumbent will be responsible for administrative duties including but not limited to: generating accurate housekeeping and vacancy reports, responding to a large number of inquiries, processing and updating reservations, checking in/out guests and processing payments and balancing a cashier audit daily. The incumbent will maintain a friendly and professional demeanor while dealing with customer complaints, challenging customers and ensuring the best possible customer service experience for all guests.

**Education**:

- 2 year College Diploma, preferably in Office Administration

**Experience**:

- 3 years customer service experience
- Previous experience as a Residence Clerk is preferred

**Knowledge, Skills & Abilities**:

- Excellent verbal and written communication skills and confidence dealing with residents, guests, parents, etc.
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner.
- Strong customer service skills to handle enquiries and resolve issues in a timely manner
- Possesses a reputation of resourcefulness with a strong sense of accountability and initiative
- Ability to work well under pressure and use good judgment in assessing difficult situations.
- Ability to handle multiple conflicting priorities in a fast-paced environment with frequent interruptions.
- As the Front Desk Assistant works in a location that is staffed 24/7, the ability to consistently work the assigned shifts is paramount. This includes the ability to share weekends and night shifts.
- Requires ability to troubleshoot and balance a cashier audit daily
- Intermediate level skill set with Windows and Microsoft Office (Word, Excel, Outlook).
- Experience with card access systems is preferred
- Hotel experience is an asset

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

  • Front Desk Assistant

    1 week ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Administrative Assistant

    1 month ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 37.5 Salary Grade: Level L **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We...

  • Front Desk Agent

    1 month ago

    London, Canada Intermark Industries Inc. Full time

    Job Description: Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Answer phone calls, take messages, and handle guest inquiries - Process payments and maintain...

  • Front Desk Coordinator

    1 month ago

    London, Canada Stichi Shop Inc. Full time

    Overview We are seeking a highly organized and customer service-oriented individual to join our team as a Front Desk Manager. As the first point of contact for our office, you will play a crucial role in providing exceptional service to our patients and visitors. If you have excellent communication skills, attention to detail, and the ability to multitask...

  • Front Desk Agent

    1 month ago

    London, Canada Ramada London Full time

    **Job Summary** Ramada London Hotel is seeking Front Desk Agents who can provide superior service to hotel guests throughout all aspects of the guest experience. Front Desk Agents will be the first point of contact to our clientele and will assist guests with making reservations, welcoming guests to the hotel and ensuring a smooth and friendly check-in...

  • Front Desk Receptionist

    5 days ago

    London, Canada Dogtopia Full time

    Dogtopia is the leading destination for dog daycare, boarding and spa services. Founded in 2002, Dogtopia is an early pioneer and innovator in the pet services industry. With an emphasis on education, exercise and safe socialization for dogs, pet parents have the assurance of leaving their furry family members in the hands of trained professionals. Dogtopia...

  • Front Desk/receptionist

    1 month ago

    London, Canada John Howard Society Ontario Full time

    **Front Desk/Receptionist**: Location: | Posted on: June 28, 2023 **Location**:John Howard Society of London and District** **Job Type**: Full-time **Application Deadline**:July 14, 2023 by 4:30 pm This is a full-time position; 35 hours per week commencing as soon as possible. This position will be responsible for front desk duties and reception...

  • Front Desk Receptionist

    3 days ago

    London, Canada Dogtopia Full time

    Dogtopia is the leading destination for dog daycare, boarding and spa services. Founded in 2002, Dogtopia is an early pioneer and innovator in the pet services industry. With an emphasis on education, exercise and safe socialization for dogs, pet parents have the assurance of leaving their furry family members in the hands of trained professionals. Dogtopia...

  • Front Desk Receptionist

    1 month ago

    London, Canada DMARehability Full time

    **About us** DMARehability is a leader in the provision of community based medical, vocational and occupational services. We provide both individual and program based treatment and assessment to auto insurance carriers, life insurance companies, legal community and government agencies. Our work environment includes: - Relaxed atmosphere - On-the-job...

  • Front Desk Agent

    1 month ago

    London, Canada Diamond Canada Hospitality Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Front Desk Agent

    1 month ago

    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...

  • Hotel Front Desk Agent

    1 week ago

    London, Canada Motel 6 London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    1 month ago

    London, Canada Diamond Canada Hospitality Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Front Desk Assistant

    1 week ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Hotel Front Desk Agent

    1 month ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Front Desk Agent

    1 month ago

    London, Canada Super 7 Motel Full time

    Responsibilities: Register & process guests and their assigned rooms Accommodate guest requests Communicating with hotel staff on the status of guest rooms Up Selling guest rooms and promoting hotel services Handling cash payments and use POS terminal to process debit/credit payments Maintain a clean and neat front desk area Complete all laundry...

  • Supervisor - Front Desk

    7 days ago

    London, Canada The Crescent Hotels Group Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...

  • Supervisor - Front Desk

    7 days ago

    London, Canada The Crescent Hotels Group Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...

  • Supervisor - Front Desk

    7 days ago

    London, Canada The Crescent Hotels Group Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...

  • Front Desk Clerk

    1 week ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...