Front Desk Agent
2 weeks ago
Job Description: Front Desk Agent
**Responsibilities**:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls, take messages, and handle guest inquiries
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and ensure accurate booking information
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized front desk area
Qualifications:
- High school diploma or equivalent required
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Ability to work flexible hours, including evenings, weekends, and holidays
We offer competitive pay rates, opportunities for career growth, and a positive work environment. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Pay: $18.78-$20.16 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
- Tips
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- London, ON (preferred)
Ability to Relocate:
- London, ON: Relocate before starting work (preferred)
Work Location: In person
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