Bilingual Account Services Specialist
2 weeks ago
We are looking for a Bilingual Account Services Specialist to join our highly dynamic and ever-evolving team at SCI Lease Corp. As a Bilingual Account Services Specialist, you will help ensure optimal customer experience throughout the customer’s lease journey. You will initiate customers into their lease as well as provide continuous support during their lease term. You will play a key role in developing and executing customer outreach campaigns and become the first point of contact to our customers regarding all matter relating their lease account. As a frontline agent, you will gather customer feedback and provide suggestions for improvements.
RESPONSIBILITIES
- Provide ongoing support to customers throughout their lease term
- Collect and maintain accurate customer data
- Provide solutions to possible problems and guide the customer in the right direction for optimal customer experience
- Perform sensitive and involved tasks such as:
- Assisting customers with lease assignments (transfers)
- Working with executors to resolve estate accounts
- Following up with customers on missed payments and escalate to internal Collections team when required
- Send out letters to customers, such as payment reminders, invoices, special authorizations, amendments, and other communications as required
- Leave detailed notes of all interactions and activity within the lease management system
- Other duties as assigned
BEHAVIOURAL
- Friendly and optimistic individual who finds it easy to get along with everyone
- Ambitious, self-starter with an eagerness to learn new things
- Proactive problem solver with a mind for efficiency and quality
- Empathetic; able to relate to customers
- Solid team player who can also work independently
- Creative out of the box thinker
- Strong work ethic with a can-do attitude
- Optimistic individual who embraces and thrives in a fast-paced environment
- Open minded and able to adapt to change
QUALIFICATIONS
SKILLS REQUIRED
- Bilingual: excellent oral and written communication skills in French and English
- Customer service focused
- Detail oriented, organized, flexible and able to multi-task (this role requires handling a broad range of task types)
- Fundamental computer skills, proficient in Microsoft Word, Excel, PDF writer
EXPERIENCE
- Previous experience in customer service an asset
- Automotive or Finance industry experience an asset
EDUCATION
- Post-secondary education or equivalent work experience
**REPORTING TO**: Team Lead, Insurance & Customer Services
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
-
4129 Bilingual Accounts Payable Specialist
1 month ago
Markham, Canada BlueSky Personnel Solutions Full timePosition: Bilingual Accounts Payable Specialist Location: Markham (In-office) Our client based in Markham is actively seeking a Bilingual Accounts Payable Specialist to join their dynamic team. This role offers an excellent opportunity, with a strong focus on career growth and development. What's in it for you: - Excellent and competitive salary -...
-
4129 Bilingual Accounts Payable Specialist
1 month ago
Markham, Canada BlueSky Personnel Solutions Full timePosition: Bilingual Accounts Payable Specialist Location: Markham (In-office) Our client based in Markham is actively seeking a Bilingual Accounts Payable Specialist to join their dynamic team. This role offers an excellent opportunity, with a strong focus on career growth and development. What's in it for you: - Excellent and competitive salary -...
-
4129 Bilingual Accounts Payable Specialist
4 weeks ago
Markham, Canada BlueSky Personnel Solutions Full timePosition: Bilingual Accounts Payable Specialist Location: Markham (In-office) Our client based in Markham is actively seeking a Bilingual Accounts Payable Specialist to join their dynamic team. This role offers an excellent opportunity, with a strong focus on career growth and development. What's in it for you: - Excellent and competitive salary -...
-
4129 Bilingual Accounts Payable Specialist
1 month ago
Markham, ON, Canada BlueSky Personnel Solutions Full timePosition: Bilingual Accounts Payable Specialist Location: Markham (In-office) Our client based in Markham is actively seeking a Bilingual Accounts Payable Specialist to join their dynamic team. This role offers an excellent opportunity, with a strong focus on career growth and development. What's in it for you: - Excellent and competitive...
-
Bilingual Dealer Care Specialist
4 weeks ago
Markham, Canada Honda Canada Full time**Job Description**: Dealer Care Specialists will use telephony systems to identify their activities throughout to day and will utilize Salesforce Service Cloud to manage cases, documents conversations and outcomes for future analysis if needed. Agents are expected to meet daily KPI which will help the overall department reach dealer service level...
-
Accounting Implementation Specialist
7 days ago
Markham, Canada AppleOne Full timeDescription This Accounting Implementation Specialist Position Features: Hybrid (in office 1x or 2x per month Industry Leader Great Benefits Great Pay to $85K Immediate need for Accounting software Implementation Specialist who is seeking a role that is hybrid, with an industry leader who provides great perks and benefits. Superior communication,...
-
Accounting Implementation Specialist
7 days ago
Markham, Canada AppleOne Full timeDescription This Accounting Implementation Specialist Position Features: Hybrid (in office 1x or 2x per month Industry Leader Great Benefits Great Pay to $85K Immediate need for Accounting software Implementation Specialist who is seeking a role that is hybrid, with an industry leader who provides great perks and benefits. Superior communication,...
-
Accounting Implementation Specialist
7 days ago
Markham, Canada AppleOne Full timeDescription This Accounting Implementation Specialist Position Features: Hybrid (in office 1x or 2x per month Industry Leader Great Benefits Great Pay to $85K Immediate need for Accounting software Implementation Specialist who is seeking a role that is hybrid, with an industry leader who provides great perks and benefits. Superior communication,...
-
Account Manager
20 hours ago
Markham, Canada EightSix Network Inc Full timeASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...
-
Account Manager
20 hours ago
Markham, Canada EightSix Network Inc Full timeASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...
-
Account Manager
22 hours ago
Markham, Canada EightSix Network Inc Full timeASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...
-
Accounting Implementation Specialist
7 days ago
Markham, Canada AppleOne Full timeThis Accounting Implementation Specialist Position Features: • Hybrid (in office 1x or 2x per month • Industry Leader • Great Benefits • Great Pay to $85K Immediate need for Accounting software Implementation Specialist who is seeking a role that is hybrid, with an industry leader who provides great perks and benefits. Superior communication,...
-
Account Manager
2 days ago
Markham, Canada ASUS Full timeASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...
-
Account Manager
2 days ago
Markham, Canada ASUS Full timeASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...
-
Account Manager
15 hours ago
Markham, Canada ASUS Full timeASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...
-
Account Manager
24 hours ago
Markham, Canada ASUS Full timeASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...
-
Account Manager
2 days ago
Markham, Canada ASUS Full timeASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...
-
Account Manager
21 hours ago
Markham, Canada ASUS Full timeASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of...
-
Accounting Implementation Specialist
6 days ago
Markham, ON, Canada AppleOne Full time €85,000This Accounting Implementation Specialist Position Features: Hybrid (in office 1x or 2x per month Immediate need for Accounting software Implementation Specialist who is seeking a role that is hybrid, with an industry leader who provides great perks and benefits. Superior communication, positive solution based approach and construction accounting will...
-
Accounting Specialist
4 weeks ago
Markham, Canada Asus Computer International Full timeJob Description Overview: The accounting specialist ensures that all payments are booked and allocated correctly with sufficient evidence under the requirement of tax regulations, GAAP and company policy in an efficient way. **Essential Duties and Responsibilities**: - Reviews evidence of each payment request under given time frame for internal control and...
