Bilingual Account Services Specialist

4 weeks ago

Markham, Canada SCI Lease Corp. Full time

We are looking for a Bilingual Account Services Specialist to join our highly dynamic and ever-evolving team at SCI Lease Corp. As a Bilingual Account Services Specialist, you will help ensure optimal customer experience throughout the customer’s lease journey. You will initiate customers into their lease as well as provide continuous support during their lease term. You will play a key role in developing and executing customer outreach campaigns and become the first point of contact to our customers regarding all matter relating their lease account. As a frontline agent, you will gather customer feedback and provide suggestions for improvements.
RESPONSIBILITIES
- Provide ongoing support to customers throughout their lease term
- Collect and maintain accurate customer data
- Provide solutions to possible problems and guide the customer in the right direction for optimal customer experience
- Perform sensitive and involved tasks such as:

- Assisting customers with lease assignments (transfers)
- Working with executors to resolve estate accounts
- Following up with customers on missed payments and escalate to internal Collections team when required
- Send out letters to customers, such as payment reminders, invoices, special authorizations, amendments, and other communications as required
- Leave detailed notes of all interactions and activity within the lease management system
- Other duties as assigned

BEHAVIOURAL
- Friendly and optimistic individual who finds it easy to get along with everyone
- Ambitious, self-starter with an eagerness to learn new things
- Proactive problem solver with a mind for efficiency and quality
- Empathetic; able to relate to customers
- Solid team player who can also work independently
- Creative out of the box thinker
- Strong work ethic with a can-do attitude
- Optimistic individual who embraces and thrives in a fast-paced environment
- Open minded and able to adapt to change

QUALIFICATIONS
SKILLS REQUIRED
- Bilingual: excellent oral and written communication skills in French and English
- Customer service focused
- Detail oriented, organized, flexible and able to multi-task (this role requires handling a broad range of task types)
- Fundamental computer skills, proficient in Microsoft Word, Excel, PDF writer

EXPERIENCE
- Previous experience in customer service an asset
- Automotive or Finance industry experience an asset

EDUCATION
- Post-secondary education or equivalent work experience

**REPORTING TO**: Team Lead, Insurance & Customer Services

Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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