Bilingual Insurance Tracking Specialist

7 months ago

Markham, Canada SCI Lease Corp. Full time

We’re looking for detail-oriented, solutions-driven individual to join our team as a Bilingual Insurance Tracking Specialist. In this role your key focus would be managing customer accounts to ensure insurance policies and any other insurance deficiencies are promptly brought into compliance.
RESPONSIBILITIES
- Stay up-to date on SCI’s auto insurance compliance requirements
- Identify missing or non-compliant aspects in customers’ insurance policies
- Reach out to customers, insurance companies and/or brokers to obtain updated insurance policies
- Log all activities and follow-ups pertaining to each case in SCI’s lease/customer management platform
- Use judgement to determine priority of cases and work them accordingly
- Work with our third-party insurance tracking agents and their system to maintain an accurate and up-to-date portfolio
- Respond to customer queries regarding insurance policy requirements, policy changes and claims process
- Negotiate settlement offers with adjusters on total loss accounts
- Review changes to insurance policies and escalate as required
- Perform administrative tasks required to resolve cases
- Prepare and issue customer correspondence regarding delinquent insurance accounts such as demand letters, and escalation notices
- Always aim for customer satisfaction
- Other duties as assigned

BEHAVIOURAL
- Solution driven with a view to meeting business needs
- Proactive problem solver with a mind for quality and efficiency
- Friendly individual who finds it easy to get along with everyone
- Ambitious, self-starter with an eagerness to learn new things
- Solid team player who can also work independently
- Persistent and persuasive
- Strong work ethic with a can-do attitude
- Optimistic individual who embraces and thrives in a fast-paced environment
- Open minded and able to adapt to change

QUALIFICATIONS
SKILLS REQUIRED
- Bilingual: excellent oral and written communication skills in French and English
- Detail oriented, organized, flexible and able to multi-task
- Fundamental computer skills, proficient in Microsoft Word, Excel, PDF writer
- Strong customer service skills

EXPERIENCE
- Minimum 1 year experience in a customer facing role
- Previous experience in Automotive or Finance industry an asset
- Previous experience in handling insurance claims an asset

EDUCATION
- Post-secondary education or equivalent work experience

**REPORTING TO**: Team Lead, Insurance & Customer Services
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

  • Bilingual Insurance Consultant

    2 months ago

    Markham, Ontario, Canada Aviva Full time

    About the RoleAviva Canada seeks a skilled Bilingual Insurance Advisor to drive growth in our Direct to Consumer Distribution channel.The Insurance Advisor will support our Direct, Group, and Affinity portfolios by providing insurance solutions to new and existing customers.Key Responsibilities:Understand customer insurance needs and provide tailored...

  • Bilingual Insurance Solutions Specialist

    4 weeks ago

    Markham, Ontario, Canada Recrute Action Full time

    Insurance Advisor OpportunityWe are seeking a skilled Bilingual Insurance Advisor to provide personalized home and auto insurance solutions to our clients.In this role, you will be responsible for assisting new and existing customers with their insurance needs, handling policy updates, quotes, and underwriting while ensuring a superior customer...

  • Bilingual Insurance Advisor Role

    2 weeks ago

    Markham, Ontario, Canada Recrute Action Full time

    Company OverviewWe are a leading insurance company seeking an experienced Bilingual Insurance Advisor to provide tailored home and auto insurance solutions.

  • Bilingual Insurance Advisor

    2 months ago

    Markham, Canada Aviva Full time

    Aviva Canada is looking for new and experienced Bilingual Insurance Advisors to help support its explosive growth in our Direct to Consumer Distribution channel. Our newest team members will help support our Direct, Group and Affinity portfolios by helping provide insurance solutions to new and existing customers. We are seeking sales oriented and...

  • Insurance Marketing Specialist

    3 months ago

    Markham, Canada Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Canada has an exciting opportunity available for a Commercial Marketer supporting our Markham & Toronto team! WHAT YOU’LL DO: - Prepare New Business Coverage Analysis with different options for the...

  • Bilingual Insurance Advisor

    2 months ago

    Markham, Ontario, Canada Demand For HR Full time

    We are seeking a skilled Insurance Expert - Bilingual to join our team. As a key member of our Direct Channel Department, you will play a critical role in helping our customers find the right insurance solutions for their needs.The ideal candidate will have a strong background in insurance sales and customer service, with the ability to communicate...

  • Bilingual Insurance Advisor

    5 months ago

    Markham, Canada Demand For HR Full time

    Our Customer is looking for new and experienced Bilingual Insurance Advisors to help support its explosive growth in our Direct to Consumer Distribution channel. Their newest team members will help support their Direct, Group and Affinity portfolios by helping provide insurance solutions to new and existing customers. They are seeking sales oriented and...

  • Bilingual Insurance Advisor

    5 months ago

    Markham, Canada Aviva Full time

    Aviva Canada is looking for new and experienced Bilingual Insurance Advisors to help support its explosive growth in our Direct to Consumer Distribution channel. Our newest team members will help support our Direct, Group and Affinity portfolios by helping provide insurance solutions to new and existing customers. We are seeking sales oriented and...

  • Insurance Customer Service Representative

    7 months ago

    Markham, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

      Insurance Customer Service and Sales Representative - Desjardins Insurance Agent Team Member Location: Richmond HillType: Full Time/ Part TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service and Sales Representative. We seek an energetic professional...

  • Insurance Marketing Specialist

    3 months ago

    Markham, Canada Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Canada has an exciting opportunity available for a Commercial Marketer supporting our Markham & Toronto team! WHAT YOU’LL DO : Prepare New Business Coverage Analysis with different...

  • Bilingual Insurance Advisor

    2 months ago

    Markham, Canada Recrute Action Full time

    Start Date: January 23, 2025Bilingual Insurance Advisor (RIBO/OTL)Our client in the insurance industry is looking for an experienced Bilingual Insurance Advisor to provide tailored home and auto insurance solutions. In this role, you’ll assist new and existing customers, handle policy updates, quotes, and underwriting, while ensuring a world-class customer...

  • Insurance Representative

    8 months ago

    Markham, Canada Cheryl Moulton Insurance Agency Full time

    Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you! Were looking for a motivated, sales-oriented individual who has a passion for the insurance industry. Our goal is to build up strong relationships and increase...

  • Bilingual Insurance Advisor

    2 months ago

    Markham, Canada Recrute Action Full time

    Job DescriptionStart Date: January 23, 2025Bilingual Insurance Advisor (RIBO/OTL)Our client in the insurance industry is looking for an experienced Bilingual Insurance Advisor to provide tailored home and auto insurance solutions. In this role, you’ll assist new and existing customers, handle policy updates, quotes, and underwriting, while ensuring a...

  • Insurance Representative

    8 months ago

    Markham, Canada Cheryl Moulton Insurance Agency Full time

    Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you! We’re looking for a motivated, sales-oriented individual who has a passion for the insurance industry. Our goal is to build up strong relationships and...

  • Insurance Advisor

    1 week ago

    Markham, Canada Cheryl Moulton Insurance Agency Full time

    **Benefits**: - Competitive salary - Bonus based on performance Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you! We’re looking for a motivated individual who has a passion for the insurance industry. Our...

  • Insurance Advisor

    8 months ago

    Markham, Canada Cheryl Moulton Insurance Agency Full time

    **Benefits**: - Competitive salary Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the career for you! We’re looking for a motivated individual who has a passion for the insurance industry. Our goal is to build up strong...

  • Bilingual Customer Service Representative

    2 months ago

    Markham, Canada Recrute Action Full time

    Start Date: January 6, 2025Bilingual Customer Service Representative (Insurance)Our client in the insurance industry is hiring entry-level Bilingual Customer Service Representatives. This role is ideal for individuals fluent in both English and French who are eager to start a career in insurance. Comprehensive training will be provided, including full...

  • Bilingual Customer Service Representative

    2 months ago

    Markham, Canada Recrute Action Full time

    Job DescriptionStart Date: January 6, 2025Bilingual Customer Service Representative (Insurance)Our client in the insurance industry is hiring entry-level Bilingual Customer Service Representatives. This role is ideal for individuals fluent in both English and French who are eager to start a career in insurance. Comprehensive training will be provided,...

  • Insurance Advisor

    7 months ago

    Markham, Canada Westland Insurance Full time

    Insurance Advisor (hybrid) Markham, ON, 600 Alden Rd Suite #306, Markham, Ontario, Canada Req #2782 Tuesday, May 28, 2024 We’re searching for an Insurance Advisor (hybrid) . Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor for our Markham, ON office .  Do...

  • Insurance Sales Representative

    2 months ago

    Markham, Canada Desjardins Insurance, Amiryar Insurance Agency Inc. Full time

    **Insurance Sales Consultant - Desjardins Insurance Agents office, Markham Office** Location: Box Grove Plaza - Markham East, ON Type: Full Time, In Office If you love to work alongside a small team to do meaningful work then this is your opportunity for a rewarding career with excellent income and growth potential. We are a one stop shop for all...