Bilingual Customer Mediation Specliast

3 weeks ago

Markham, Canada Honda Canada Full time

**Job Description**:
The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada’s position to complaints. Associates are also responsible for independent handling of financial assistance-based requests to retain customers. They must engage in conflict resolution with our customers and dealers. Associates are responsible for gathering key pieces of information and presenting to management in various business groups to gain consensus and direction.

Please note this is a remote (work from home) position. Please note this a 12 month contract.

RESPONSIBILITIES:

- Review customer cases escalated from Tier 1, DCG as well as internal and external stakeholders through the Salesforce case management system. They must coordinate with internal stakeholders to find consensus on position for potential brand damaging situations;
- Handle incoming calls on the Live Transfer Queue from Tier 1;
- Review case handling and direction with Mediation management or other stakeholders within the organization; must coordinate and lead meetings with various stakeholders to gain consensus;
- The Customer Mediation Specialist must seek clarification and discuss customer concerns while providing a high level of professionalism, tact, and diplomacy.

QUALIFICATIONS:

- College degree preferred;
- 3 + years of contact center or customer service experience;
- Bilingualism in French and English;
- Ability to work in a fast-paced environment;
- Ability to multitask and pivot tasks based on business needs;
- Strong customers service;
- Professional communication skills;
- Ability to de escalate customer contentions;
- Crucial conversations training/experience is an asset.

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.

LI-Hybrid

  • Bilingual Customer Mediation Specialist

    3 weeks ago

    Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a 12-Month Contract** The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada’s...

  • Supervisor, Customer Mediation

    6 days ago

    Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a remote role** The Supervisor Customer Mediation is responsible for supporting the Customer Mediation team through case management - the Customer Mediations team is responsible for all cases not resolved through first call resolution. The position is required to identify, monitor, and minimize company risk by...

  • Supervisor, Customer Mediation

    2 weeks ago

    Markham, Ontario, Canada Honda Canada Full time

    Job Description:Please note this is a remote roleThe Supervisor Customer Mediation is responsible for supporting the Customer Mediation team through case management - the Customer Mediations team is responsible for all cases not resolved through first call resolution. The position is required to identify, monitor, and minimize company risk by overseeing...

  • Bilingual Customer Service Specialist

    2 days ago

    Markham, Canada BilingualOne Employment Services Full time

    Bilingual Customer Service RepresentativeJob Description:We are looking for a Bilingual Customer Service Representative to:Assist customers via phone, email, and chat in both English and French.Resolve inquiries and complaints efficiently.Maintain accurate records of interactions.Requirements:Fluent in English and French.Customer service experience.Strong...

  • Bilingual Customer Service Specialist

    5 days ago

    Markham, Canada BilingualOne Employment Services Full time

    Bilingual Customer Service RepresentativeJob Description:We are looking for a Bilingual Customer Service Representative to:Assist customers via phone, email, and chat in both English and French.Resolve inquiries and complaints efficiently.Maintain accurate records of interactions.Requirements:Fluent in English and French.Customer service experience.Strong...

  • Bilingual Assistant Customer Accounts

    1 week ago

    Markham, Canada Toyota Full time

    Job Description Bilingual Assistant Customer Accounts Associate, Collections About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of...

  • Bilingual Customer Service Representative

    4 weeks ago

    Markham, Canada Randstad Canada Full time

    Do you have a passion for customer service? Do you enjoy problem-solving? Are you a highly motivated individual seeking to launch your career and make a difference in the financial industry? If so, this opportunity is tailored for you!Position: Bilingual Customer Service RepresentativeShift: Monday to Friday, 8:00 am - 5:00 pm or 12:00pm - 8:00pmSalary:...

  • Bilingual Customer Care Representative

    1 week ago

    Markham, Canada Pet Valu Full time

    Location: Markham, Ontario **Job Description**: Job Summary **Responsibilities**: - Work from home. - Bilingualism in French/English is required. - Receives and responds to inquiries regarding company loyalty programs. - Receives and responds to inquiries relating to our E-commerce platform and in-store experiences including: - Assistance navigating...

  • Bilingual Customer Service Representative

    1 month ago

    markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you. Key Responsibilities: Handl

  • Bilingual Customer Service Representative

    4 weeks ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you.Key Responsibilities:Handle inbound and outbound calls on a daily basis.Provide customer...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you. Key Responsibilities: Handle inbound and outbound calls on a daily basis. Provide...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you.Key Responsibilities:Handle inbound and outbound calls on a daily basis.Provide customer...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you.Key Responsibilities:Handle inbound and outbound calls on a daily basis.Provide customer...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you.Key Responsibilities:Handle inbound and outbound calls on a daily basis.Provide customer...

  • Bilingual Customer Service Representative

    4 weeks ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you. Key Responsibilities: Handle inbound and outbound calls on a daily basis. Provide...

  • Bilingual Customer Service Representative

    4 weeks ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you.Key Responsibilities:Handle inbound and outbound calls on a daily basis.Provide customer...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you.Key Responsibilities: Handle inbound and outbound calls on a daily basis. Provide...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional French Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time hours (9month contract). If you are passionate about customer service and have some exposure to finance, we would love to hear from you.Key Responsibilities:Handle inbound and outbound calls on a...

  • Bilingual Customer Service Representative

    3 weeks ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional French Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time hours (9month contract). If you are passionate about customer service and have some exposure to finance, we would love to hear from you.Key Responsibilities:Handle inbound and outbound calls on a...

  • Bilingual Customer Service Representative

    3 weeks ago

    Markham, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional French Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time hours (9month contract). If you are passionate about customer service and have some exposure to finance, we would love to hear from you. Key Responsibilities: Handle inbound and outbound calls on a...