Supervisor Programs

2 months ago

Toronto, Canada City of Toronto Full time

**Job ID**: 35339

**Job Category**:Management

**Division & Section**:Shelter, Support & Housing Admin, SSHA Homelessness Init & Prevention Svcs

**Work Location**:Robertson House - 291 Sherbourne St., Birkdale Residence - 1229 Ellesmere Rd., Roehampton - 808 Mt. Pleasant Rd.

**Job Type & Duration**:3 Temporary (12 month) vacancies

**Salary**:$93,500 - $119,274, TM0400, Wage Grade 6.5

**Shift Information**: Monday - Friday, 35 hours per week

**Affiliation**: non-union

**Number of Positions Open**: 3

**Posting Period**: 27-MAR-2023 to 17-APR-2023

**Join Us**

For dates, times and Webex info please see below:
**Wednesday, April 5, 2023 from 9:00 AM to 10:30 AM**:
**Wednesday, April 5, 2023 from 12:00 PM to 1:30PM**:
**Wednesday, April 5, 2023 from 5:00 PM to 6:30PM**:
Are you ready to take on a leadership role that will impact some of Toronto’s most vulnerable populations? If so, bring your expertise to the City of Toronto as Supervisor, Programs within the Shelter, Support & Housing Administration Division.

Reporting to the Manager, or designate, and working as part of a collaborative management team, this position, using a Housing First approach, directs operations and policies and supervises and supports a variety of programs and services within the designated site.

Staff Development and Supervision are an integral part of this role. You will provide day-to-day supervision of our front-line management teams, and will be responsible for fostering their leadership, accountability and competency skills development. You will provide oversight of the supervision of our front line operations team and will be responsible for ensuring effective teamwork, high standards of work quality and organizational performance, and continuous learning, and encouraging innovation in others.

When required, you will also be responsible for any labour relation concerns that may arise. As part of your role, as a competent supervisor under the Occupational Health and Safety Act, you will be responsible for conducting incident management, including investigation, debriefing and reporting. This includes workplace violence, serious and critical incidents. You will also be expected to ensure compliance with safety and security matters under Occupational Health and Safety legislation and divisional safety and security policies, including workplace accommodations

As a key member of the shelter's Senior Leadership Team, you will take a lead role in providing leadership in service planning and program policy development that incorporates identified needs with input from clients, community agencies, and staff. You will also engage staff and clients for input and feedback on the development of our divisional and corporate work plan objectives and priorities as it relates to the delivery of services in a shelter environment.

You will have the opportunity to provide input into and administer your assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations as it relates to the shelter's program matters.

Overall, you will be responsible to ensure all services are provided in accordance with applicable legislation as well as Corporate and Divisional policies, procedures and guidelines.

**Key Qualifications**:

- Post-secondary education in a discipline pertinent to this work, or an equivalent combination of education and experience.
- Considerable supervisory experience in a social services and/or human services unionized environment, including the management of any labour relation issues that may arise
- Experience in the planning, development, and implementation of programs, policies and/or procedures that address the complex needs and characteristics of the homeless population.
- Demonstrated ability to provide service within a harm reduction, trauma informed and anti-oppression framework
- Considerable experience leading motivating, coaching and developing individuals and teams.
- Highly developed skills in conflict resolution, alternate dispute resolution techniques, problem-solving, facilitation and communication.
- Ability in managing administrative and financial activities associated with institutional operations, ensuring compliance with legislative guidelines and policies through continuous monitoring and evaluation.
- Ability to develop partnerships amongst staff, clients and community agencies.
- Ability to develop and deliver trainings and presentations
- A good understanding and knowledge of the unique needs and barriers experienced by newcomers, refugee/asylum claimants, is an asset.
- Knowledge of current issues and trends in the aging populations, homelessness, social work, social housing, mental health, addiction, harm reduction, community funding, municipal trends and policies, and related legislation.
- Knowledge of the health care needs or characteristics of aging and aging and vulnerable populations.
- Knowledge and understanding of the needs and barriers ex

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