Program Supervisor

6 months ago

Toronto, Canada PACE Independent Living Full time

**ARE YOU LOOKING TO BUILD YOUR LEADERSHIP SKILLS????**:
THEN WE HAVE THE OPPORTUNITY FOR YOU

**We are hiring a **Program Supervisor**:
PACE is a non-profit community support service organization that provides support services to adults with disabilities who are committed to living independent lives. PACE provides support services to more than 350 individuals, who have a variety of disabilities. We operate 7 supportive housing sites where people live independently along with a Community Outreach division that provides support services in people’s homes. PACE has been accredited with _Accreditation Canada_, since 2010. PACE achieved the highest rating of Accredited with Exemplary Standing in our last survey in May 2022.

**Position Overview**

PACE is looking for an energetic, organized supervisor to assume the role of **PROGRAM SUPERVISOR** as a part of our management team.

Reporting to the Program Manager, the Program Supervisor coordinates and evaluates the provision of quality support services to clients and manages frontline employees at designated Supportive Housing locations in the Toronto area. This position currently works out of our Caboto program(Dufferine/Lawrence) for three (3) days a week; one (1) day a week out of our Joanne Wilson program (Front/Cherry) and one (1) day a week out of another one of our programs located in the Toronto area.** PLEASE NOTE**: these work locations may change based on operational needs but all of our programs are located in the Toronto area.

The Program Supervisor works with the Program Manager, other members of the PACE Team and other community service providers consistently demonstrating and promoting the philosopy of "Independent Living".

This position is full-time (40 hours per week), Monday to Friday with a competitive salary and a comprehensive benefit package. Core work hours are 8:30am to 4:30pm. You are able to do a staggered start time one (1) hour either way of 8:30am. Given the nature of this role, you will be required to work some non standard hours (ie one evening per month, one weekend per quarter, an overnight shift twice a year and statutory holidays on an as needed basis) and on call work is required.

**What You'll Do**
- Client Service Delivery_
- Plans, organizes and coordinates the delivery of all client focussed support services for their program in collaboration with their Program Manager.
- Ensures that high quality services are provided in an efficient, cost effective manner.
- Ensures that clients receive adequate and appropriate services.....independent living is translated in practice.
- Performs client service level reviews and makes necessary changes to client Service Agreements.
- Collaborates with the Program Manager, in the client selection process.
- Orientates new clients to the organization and the program.
- Implements new/amended client-focussed programs and services in conjunction with the Program Manager.
- Schedules and attends regular meetings with clients.

**_ Program Related Human Resources Management_**
- Supervises and mentors front line employees.
- Identifies staffing requirements and back-up support for shift schedules for front-line staff.
- Collaborates, with Human Resources and/or other program management employees, in the recruitment and selection process.
- Ensures that newly-hired and or transferred employees receive appropriate orientation and training to the program.
- Conducts timely performance reviews for assigned probationary and existing employees.
- Mediates and, where possible, resolves conflicts involving employees and clients.
- Represents management in Step 1 grievances, in collaboration with Program Management and Human Resources.
- Ensures program operations follow Occupational Health and Safety guidelines including the organization's policies and procedures.

***_Management-Related: Responsibilities_**
- Performs assigned managerial responsibilities.
- Escalates, to the Program Manager, or Associate Director, situations or issues beyond scope of authority or that may have significant ramifications.
- Participates on organizational committees.
- Represents the organization positively in the community and on any external committees.
- Provides payroll coverage.
- Assists the Program Manager in special projects.

**What you'll Bring**
- **Three years of supervisory experience managing in a unionized environment**:

- Post-secondary degree or diploma in health, community care, social services or equivalent work experience.
- Five years related experience in the human services field, preferrble working with disabled adults.
- You are a role model for a positive workplace environment and bring strong coaching, influencing, engaging and motivational skills in order to build an engaged workforce who deliver exceptional client, staff and family experience.
- You are a self-starter who can work independently with mínimal guidance, driven to achieve efficiencies and able to operate in an unstructur

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