Manager, Operations Ii

6 months ago

Richmond, Canada The Cadillac Fairview Corporation Ltd Full time

**Role impact**:
To provide management for the effective operation of a major Shopping Centre by directing and coordinating the efforts of the operations team and overseeing the services provided by external resources such as architects, consultants, contractors and suppliers so that the Centre is managed within budget and meets CF standards.

**What you will deliver**:

- Manage the activities of all team members to ensure the timely achievement of department goals, within prescribed policies, procedures and standard business practices;
- Oversee and manage all aspects of providing base building services for clients working with consultants, general contractors and internal stakeholders to meet project delivery date;
- Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes;
- Provide regular feedback in the form of status meetings, objective setting sessions, performance appraisals, coaching and discipline;
- Ensure that all preventative maintenance requirements for all mechanical/electrical system and equipment is evaluated/documented and performed;
- Support the management of the overall health and safety program by ensuring the safe and secure operation of the facility, delivering on environmental H&S compliance requirements and provide resources and guidance so that all processes, inspections and employee training are aligned with CF policies and applicable legislation;
- Make sure that all programs related to the overall operation of the Centre are implemented in a timely efficient and cost effective manner by reviewing areas such as, but not limited to: HVAC, preventative maintenance, environmental management, roof maintenance and rehabilitation, Health & Safety, and Marketing;
- Develop annual operating budget for all categories of expense and recovery by conducting thorough studies of all previous years’ budget, repairs and upgrades to help CF to stay leaders within the market;
- Monitor operational expenses on a monthly basis by reviewing actual performance against budgeted and conduct a monthly variance analysis to resolve for variances;
- Ensure property operations are well organized and competently staffed by administering VisionFM schedules for staff and contractors to meet customers needs effectively and efficiently;
- Facilitate and coordinate ongoing, open communications with tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately;
- Respond to after hour’s emergency calls by going to the site and taking all actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained;
- Handle service Contract negotiations and oversee work performed to ensure compliance with all building code requirements;
- Other duties as assigned.

**What your strengths are**:

- A great leader with a positive demeanor and strong interpersonal skills
- Strong verbal and written communication skills
- Excellent mechanical/electrical abilities
- Excellent analytical and decision making skills
- A proven leader and self starter
- Able to work efficiently under pressure with proven skills in implementing and measuring department performance indicators
- Organized with the ability to handle multiple tasks and prioritize for completion
- Dedicated professional willing to respond to emergencies

**What you need to succeed**:

- Post Secondary degree or diploma in a relevant field of study (eg. Operations Management, Building Environmental Studies or equivalent)
- SMA (BOMA) or Building Environmental Systems I
- CFM (Certified Facilities Manager) certification is an asset
- Enrolment in FMA or RPA or Shopping Centre Managers Course or equivalent
- Minimum 10 years experience in Physical Operations management with at least 7 years supervisory/management experience preferably in a mixed use environment
- Thorough knowledge of: general maintenance procedures, budgeting principles, electrical and practical theory, new technologies, HVAC, electrical/mechanical systems, management principles, budgeting principles
- Recent experience managing in a unionized environment including solid understanding of collective bargaining
- Excellent knowledge Building Automation Systems (Johnson Controls), and Preventative Maintenance software
- General Functional Knowledge of Environmental Hazards and Green (LEEDS) Initiatives

**Why you should join us**:
At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-

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