Program Support Partner, Quality

2 weeks ago

Peterborough, Canada Peterborough Regional Health Centre Full time

**Department**

CA:ON:Peterborough

**Position Status**

Full Time Permanent

**Types of Shifts**

Days (8 Hour Shifts)

**Average Number of Hours per Week**

**Why Work for Us**

Pe terborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating an maintaining a workplace of choice, where people are valued, recognized, and treated with respect.

We offer competitive and comprehensive benefit plans, a pension program with matching, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development.

**Position Information**

**Job Specifications**

**Corporate Leadership**
- Incorporates a patient - and family
- centred care (PFCC) philosophy into all work.
- Facilitates teams through systems level evaluation activities intended to identify root

cause issues that will define opportunities for improvement.
- Supports team navigation of the quality framework to guide quality improvement

initiatives.
- Leads team through the designing of work systems with the aim of improving flow and freeing time for activities that directly improve patient experience, safety and outcomes.
- Participates in the creation of a culture of critical inquiry through the utilization of
- information and data to support and evaluate quality improvement efforts.
- Prepares reports, briefing notes and presentations for all levels of the organization,

including the Executive Team and Board Committees.
- Supports assigned projects to achieve targeted improvements and develops reporting

and scorecard systems accordingly.
- Establishes and nurtures a continuous improvement culture through coaching and

mentoring staff members participating in quality focused developmental opportunities.
- Guides teams through the accreditation process by supporting the identification, d evelopment and implementation of initiatives that support maintenance of our

“Accreditation with Exemplary Standing” designation.
- Supports integration of the patient experience in improvement activities and utilizes

patient experience measures to determine impact of improvement efforts as

appropriate.

**Program Support**:

- Serves as a consulting liaison and resource for program and medical leaders in quality

planning, measurement and improvement initiatives.
- Coaches and mentors directors and managers in planning and implementing program and

unit based initiatives in alignment with strategic directions and corporate quality

improvement plans.
- Supports program-level quality improvement planning and helps to e nsure initiatives remain on track according to a well-developed project plan and leveraging project management methods.
- In partnership with Decision Support, reports on and review s performance indicators to

assist teams, departments, and units to identify areas that will improve care/systems and

to monitor and refine improvements.
- Supports program, unit-based and corporate councils and committees, such as the Patient & Family Advisory Committee (PF AC ).

**Education**
- Identifies and meets own learning needs by attending and presenting at conferences,

rounds, and initiating and participating in site visits.
- Maintains expert skills/knowledge of standards, and best practices related to quality by

attending educational sessions and keeping informed of Health Centre policies and

procedures.
- Maintains specific and up to date knowledge of national, provincial quality improvement initiatives and priorities.
- Conducts presentations and educational sessions as required to support quality initiatives and the PRHC Clinical Information System.
- Maintains current knowledge of quality/performance improvement literature, methods and tools.

**Skills and Abilities
**Essential**
- 3-5 years experience in acute health care setting, quality improvement role or equivalent.
- Proven e xperience in Quality Improvement methodologies.
- Excellent interpersonal skills and ability to provide service excellence for staff, physicians, patients and families.
- Proven experience implementing continuous improvement strategies at direct customer level, combined with the ability to explain it in layman's terms.
- Excellent problem solving, decision-making and critical thinking skills.
- Ability to engage, integrate, and consider multiple stakeholder perspectives.
- Excellent organizational skills and ability to handle multiple

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