Lead, Change Management and Adoption

2 weeks ago

Toronto, Canada Ontario Health Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

- Fully paid medical, dental and vision coverage from your first day
- Health care spending account
- Premium defined benefit pension plan
- 3 personal days and 2 float days annually
- Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
- Career development opportunities
- A collaborative values-based team culture
- Wellness programs
- A hybrid working model
- Participation in

Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.
- Executing change management plans to support adoption of OH digital and virtual products and services
- Stakeholder engagement and relationship management
- Strategic communications, toolkits, and training development and delivery
- Project/operations planning, execution and delivery

The Lead will support the Manager in championing the agency's vision to define OH’s customer experience for enabling access to a suite of OH digital and virtual services, including leading the transition from current to future state, ensuring a seamless and consistent experience at each touchpoint, creating a better, more connected healthcare system.

Assignments may include leading a single large-scale complex project or multiple smaller to medium-scale project initiatives. The Lead may act on the Manager’s behalf in their absence and may be responsible for day-to-day work allocation but is not accountable for the work of the team members.

Here is what you will be doing:
- Effectively communicates, influences, and interacts with a variety of stakeholders, both internal and external, including senior leaders, provincial partners, and clients.- Collaborates with other cross-functional teams in the delivery of tasks/projects.- Provides significant input to the development of program provincial strategies.- Maintains a thorough understanding of line of business (related to EHR access), related policies, procedures, and standards.- Develops processes and tools to support stakeholders’ implementation of OH's digital and virtual services.- Performs business and client requirements analysis in support of access to digital and virtual services, change management and client engagement projects and persuading and influencing outcomes by recommending strategies and solutions to achieve objectives.-
- Pickup on and probe to discover care delivery challenges that customers may be experiencing, and escalate to or partner with other staff to find and offer solutions- Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials.- Continuously seeks and identifies opportunities for innovative solutions that result in improvement of deployment, operational and registration processes and procedures.- Performs data analysis in support of program and stakeholder objectives.- Supports the execution and achievement of results and occasionally provides leadership in aspects of the work.- Provides strong and influential client service support to external clients and partners, as well as to internal stakeholders.- Applies knowledge of business objectives, processes, and requirements (including legal, privacy, policy, security, authentication, technical), as it relates to access to Digital and Virtual Services to support the delivery of projects and initiatives resulting in clients' connection to and consumption of provincial EHR assets.- Ensures customers have the information and tools they need in a timely manner, to accommodate and be ready for changes to their care delivery and workflows, as a result of digital service updates and government policy changes.-
- Build alignment with feedback programs to quickly identify product or workflow issues that are discovered during the creation and delivery of readiness content or support or while talking to customers.- Initiates and champions change by actively looking for opportunities for improvements that result in efficiencies and improved business delivery and overall client experience.- Provides strong client engagement support to external customers and partners, as well as to internal stakeholders.- Works with the team for collaboration, peer support, and to ensure a consistent approach to executing work assignments.- Leads change within the portfolio and workstreams, both internally and externally, by supporting rollout and chang

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