Adoption Change Manager

3 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

You will be working with a dynamic team of Adoption Change Managers responsible for advocating on behalf of CIBC employees regarding new and revised technology services. As an Adoption Change Manager, you will be tasked with ensuring that all affected employees have what they need to use new/revised technology services optimally, as well as are aware of where to go for support and assistance. Adoption Change Managers require confidence and the ability to influence peers and vendors by keeping CIBC employee needs top of mind.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How You’ll Succeed- Consult with technology project teams and infrastructure service providers to ensure that CIBC employees’ needs are identified when services are introduced or revised.- Create and distribute all communications and online content to promote awareness of the change and of the impact to CIBC employees across the organization. Strong technical writing skills.- Influence the short-term strategy for new and existing technology initiatives and day-to-day processes on behalf of CIBC employees.- Assist CIBC employees with questions and concerns relating to the service being provided, and the communications made available.- Assist the project with creation of surveys to obtain client feedback (as required)- Ensure that all appropriate support teams are engaged on projects/ad hoc work (as required)

Who You Are- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.- Written and Oral Communications. Ability to express oneself and communicate with others verbally and in writing; recognizing that communication is more than just language - it includes tone, style and structure.- Service Excellence. Ability to understand and express CIBC employee needs and expectations to ensure that they are provided excellent Technology services.- Relationship Management. Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.- Negotiating. Ability to negotiate successfully across the organization and with external vendors in a constructive and collaborative manner.- Influencing. Ability to impact decisions within and outside own organization.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Change Adoption, IT Change Management, Relationship Management, Technical Writing, User Adoption

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