Housekeeping Manager

7 days ago

Vancouver, Canada FAIRMONT Full time

Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

**Job Description**:
**Housekeeping Manager**

You lead at the heart of the hotel As a Housekeeping Manager, you will show your leadership and interpersonal strengths to maximize the Housekeeping Operations and our guests Feel Welcome from the minute they step into their room.

**What is in it for you**:

- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- Complimentary meal through our Colleague Dining Program
- Complimentary dry-cleaning of business attire
- Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
- Free learning programs through our Academies and discounted eCornell courses
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
- Annual paid vacation, sick leave, up to statutory holidays and birthday leave
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- A monthly travel reimbursement for TransLink monthly passes
- ** What you will be doing**:

- Lead and manage all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Mentor, coach and develop Housekeeping colleagues through ongoing training, timely feedback, meaningful recognition, and valuable performance appraisals
- Assist the Director of Housekeeping in the administration and management of housekeeping, including but not limited to: payroll, scheduling, supply and inventory control, uniforms & linen
- Maximize rooms revenue by monitoring efficiency, productivity and cost controls that are essential to luxury guest services
- Contribute to a positive hotel culture by exceeding expectations of our four pillars (colleagues, owners, guests and brand)
- Support the action planning as a result of the Colleague Engagement Survey
- Ensure five star standards of cleanliness are met at all times in guest rooms, public and heart of house spaces
- Collaborate with the Engineering department to support preventative maintenance programs
- Ensure effectiveness of lost and found policy and follow-up
- Promote health, safety and wellbeing of our guests and colleagues by having in-depth knowledge of Hotel's crisis and emergency procedures
- Promote safe working environment by managing attendance, reporting and preventing workplace hazards, reporting workplace accidents, and participating in return-to-work programs
- Assist in developing departmental policies and procedures
- Implement ECOSURE, LQA & ALLSAFE action planning to improve year-over-year performance
- Actively participate in hotel committees
- All other duties and special projects as assigned

**Qualifications**:
**Your experience and skills include**:

- Service focused personality is essential with previous leadership experience
- Minimum 2 years in a Housekeeping department preferred
- University degree or hotel management diploma an asset
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Demonstrated ability to lead teams effectively
- Multi-tasker who is highly organized, detail-oriented, and able to manage conflicting priorities.
- Ability to

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