Housekeeping Manager

5 months ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**HOUSEKEEPING MANAGER**

This position is responsible for being the main point of contact between the Housekeeping Department and its associates, as well as all other departments in the hotel. This position will be responsible for coordinating the day-to-day activities for the Housekeeping Department and working closely with the Room Attendants, House Persons and Leadership Teams of all Hotel Departments.

**RESPONSIBILITIES**:

- Manage the daily operations of the Housekeeping Department, its associates and leaders.
- Lead and effectively communicate to the Housekeeping team requirements of daily business, tour, and groups in the Hotel including VIP guests and special requests.
- Ensure that all Housekeeping Team Members are aware of new and current policies and procedures.
- Work closely with all other Hotel Teams to ensure that the Hotel is always clean and condition of public and heart of house areas are pristine.
- Actively be in all Hotel areas both front and heart of house, conducting inspections, coaching associates and participating in maintaining cleanliness and conditions of all areas.
- Manage administrative duties, including schedule, payroll, procurement and operating expenses.
- Manage the Housekeeping team schedule and daily labour allotment.
- Participate in the creation of the annual budget for the Housekeeping Department.
- Consistently take ownership and coach the Housekeeping Team in the handling of guest issues; recover loyalty internally and externally with immediate follow up and effective problem resolution.
- Recruit, select and train new team members.
- Coach associates daily through employee reviews, one-on-one sessions, and departmental meetings.
- Balance team member’s mental and physical health to maintain retention and minimize STD claims.
- Respond quickly to guest requests and challenges in a friendly manner and take appropriate action to follow-up to ensure guest expectations are exceeded.
- Educate associates on safe work practices, including proper storage of chemicals and materials needed for daily room cleaning.
- Participate as a team player with all departments.
- Provide constructive feedback to all departments.
- Be a role model and ambassador, always representing the Wall Centre and Marriott Brand, upholding our core values to the teams with the utmost professionalism.

**QUALIFICATIONS**:

- 3-5 years proven Manager Experience, preferably in a first class Hotel is required for this position.
- Post-secondary education specializing in Hospitality Management an asset or equivalent experience.
- Ability to implement and maintain Wall Centre and Marriott standards, policies and procedures.
- Excellent computer skills including PMS systems - Galaxy/LightSpeed, Microsoft Office programs and HOTSoS/Rex Housekeeping Management system is a an asset.
- Dynamic, enthusiastic, assertive career minded individual.
- Strong people management skills, especially forming and maintaining a quality team that is motivated and mutually supportive of each other.
- Flexible schedule, able to work early mornings and late evenings when required.
- Proven multitasking abilities and ability to work in a fast-paced environment under pressure.
- Must be able to speak, read, write and understand English, a second language is an asset.
- Must have strong communication skills, both verbal and written.
- Ability to supervise, train and motivate associates.
- Walking and standing are occasionally required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis.
- Must be able to push/pull up to 100 lbs. and lift/carry up to 30 lbs. occasionally.

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**DIVERSITY**

Wall Centre Hotels

  • Resident Manager

    5 months ago

    Vancouver, Canada Hallmark Housekeeping Services Inc. Full time

    Corporate Overview: Hallmark Housekeeping Services Inc. is Canada’s premium commercial janitorial partner, and an industry leader in sustainable and innovative solutions. Our focus is to serve our customers by providing a consistent and superior service in an economical, safe, and environmentally responsible manner. Since our inception in 1977, we have...

  • Resident Manager

    4 weeks ago

    Vancouver, Canada Hallmark Housekeeping Services Inc. Full time

    Corporate Overview: Hallmark Housekeeping Services Inc. is Canada’s premium commercial janitorial partner, and an industry leader in sustainable and innovative solutions. Our focus is to serve our customers by providing a consistent and superior service in an economical, safe, and environmentally responsible manner. Since our inception in 1977, we have...

  • Office Cleaning Site Manager

    5 months ago

    Vancouver, Canada Hallmark Housekeeping Services Inc. Full time

    Corporate Overview: Hallmark Housekeeping Services Inc. is Canada’s premium commercial janitorial partner, and an industry leader in sustainable and innovative solutions. Our focus is to serve our customers by providing a consistent and superior service in an economical, safe, and environmentally responsible manner. Since our inception in 1977, we have...

  • Housekeeping Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Alliance Maintenance Ltd. Full time

    At Alliance Maintenance Ltd., we are seeking a highly skilled Housekeeping Manager to oversee the daily activities of our housekeeping team. The successful candidate will have a strong educational background, ideally a secondary (high) school graduation certificate, and a minimum of 1 year to less than 2 years of experience in a related field.The...

  • Housekeeping Operations Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Alliance Maintenance Ltd. Full time

    We are seeking an experienced Housekeeping Operations Manager to join our team at Alliance Maintenance Ltd. The ideal candidate will have a strong background in housekeeping management, with experience in supervising housekeeping staff and coordinating activities.Key Responsibilities:Supervise and Co-ordinate: Housekeeping supervisors and crews to ensure...

  • Housekeeping Manager

    3 weeks ago

    Vancouver, British Columbia, Canada SerVantage] Full time

    Overview of the RoleEnglishEducation and ExperienceThis employer is seeking a Housekeeping Manager to work on-site. No remote work is available.Work Setting and ResponsibilitiesThe successful candidate will be responsible for managing the housekeeping team and ensuring the highest standards of cleanliness and maintenance in the residential setting.Additional...

  • Assistant Housekeeping Manager

    6 months ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: Reporting to the Director of Housekeeping, the Housekeeper position is a hands-on leadership position that is responsible for managing the daily housekeeping operations, ensuring superior guest service and quality is met or exceeded. In addition, this position will provide assistance and guidance in managing the operations of the Laundry, Valet and Mini...

  • Assistant Housekeeping Manager

    6 months ago

    Vancouver, Canada Pan Pacific Vancover Full time

    ***: Reporting to the Director of Housekeeping, the Housekeeper position is a hands-on leadership position that is responsible for managing the daily housekeeping operations, ensuring superior guest service and quality is met or exceeded. In addition, this position will provide assistance and guidance in managing the operations of the Laundry, Valet and Mini...

  • Housekeeping Manager

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Job Number** 23136251 **Job Category** Housekeeping & Laundry **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if...

  • Executive Housekeeping Manager

    4 weeks ago

    Vancouver, British Columbia, Canada SerVantage Full time

    Job SummaryWe are seeking a highly skilled Executive Housekeeping Manager to join our team at SerVantage. As a key member of our facilities management team, you will be responsible for overseeing the daily operations of our housekeeping department, ensuring that our facilities are clean, safe, and well-maintained.Key ResponsibilitiesSupervise and Coordinate...

  • Assistant Housekeeping Manager

    2 weeks ago

    Vancouver, Canada Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Canada- Province/City- Vancouver, B.C.- Location- Rosewood Hotel Georgia- Department- Rooms - Heart of House- Job Type- Full-time Permanent**JOB TITLE: ASSISTANT HOUSEKEEPING MANAGER** **DEPARTMENT: HOUSEKEEPING** **REPORTS TO: DIRECTOR OF HOUSEKEEPING **OVERVIEW/BASIC FUNCTION**: - To assist the Director of...

  • Assistant Housekeeping Manager

    2 weeks ago

    Vancouver, Canada Rosewood Hotel Georgia Full time

    **JOB TITLE**: ASSISTANT HOUSEKEEPING MANAGER **DEPARTMENT**: HOUSEKEEPING **REPORTS TO**: DIRECTOR OF HOUSEKEEPING **OVERVIEW/BASIC FUNCTION**: To assist the Director of Housekeeping in maintain an orderly and clean property. **RESPONSIBILITIES**: - Maintain complete knowledge of and comply with all departmental policies, service procedures and...

  • Assistant Housekeeping Manager

    5 months ago

    Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...

  • Assistant Housekeeping Manager

    5 months ago

    Vancouver, Canada Marriott International Full time

    **Job Number** 23136891 **Job Category** Housekeeping & Laundry **Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting...

  • Assistant Housekeeping Manager

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Job Number** 23136891 **Job Category** Housekeeping & Laundry **Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...

  • Executive Housekeeping Manager

    4 weeks ago

    Vancouver, British Columbia, Canada SerVantage Full time

    Job Title: Executive Housekeeping ManagerJob Summary: We are seeking an experienced Executive Housekeeping Manager to join our team at SerVantage. The successful candidate will be responsible for overseeing the housekeeping operations, ensuring high standards of cleanliness and customer satisfaction.Key Responsibilities:Plan and coordinate activities of...

  • Housekeeping Operations Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Alliance Maintenance Ltd. Full time

    Job Summary: As a Housekeeping Operations Manager at Alliance Maintenance Ltd., you will be responsible for the overall direction, coordination, and evaluation of all housekeeping-related activities. This role requires a strong focus on customer satisfaction, team leadership, and operational excellence.Key Responsibilities:Plan and co-ordinate activities of...

  • Housekeeping Operations Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Alliance Maintenance Ltd. Full time

    We are seeking a highly organized and detail-oriented Housekeeping Operations Manager to join our team at Alliance Maintenance Ltd. The successful candidate will be responsible for planning and coordinating the activities of housekeeping supervisors and crews, ensuring that safety standards and departmental policies are met.Key Responsibilities:Select and...

  • Manager, Housekeeping Services Cw

    5 months ago

    Vancouver, Canada PHSA Full time

    **Manager, Housekeeping Services CW** Environmental Services Leadership Vancouver, BC In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is...

  • Senior Housekeeping Operations Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Alliance Maintenance Ltd. Full time

    We are seeking a Senior Housekeeping Operations Manager to join our team at Alliance Maintenance Ltd.Job DescriptionThe successful candidate will be responsible for overseeing the housekeeping operations, ensuring that all tasks are completed efficiently and effectively. This includes supervising staff, coordinating activities, and maintaining inventory of...