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Assistant Housekeeping Manager

3 months ago

Vancouver, Canada Shangri-La Vancouver Full time

**Create moments of joy that truly matter.**

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold **both** acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality. Join our world-class team as we pioneer new horizons.

**Your Shangri-La awaits**

We are currently searching for a talented Assistant Housekeeping Manager to join our salary team on a permanent basis. Reporting to Executive Housekeeper, the Assistant Housekeeping Manager will participate in the day-to-day departmental administration and management of the housekeeping team.

**PRIMARY RESPONSIBILITIES**
- Work schedules that will include opening, mid and closing shifts, managing the day to day tasks in housekeeping
- Hands-on management, actively supervising Room Attendants, Housepersons, Seamstress and Laundry Attendant
- Effectively coach, motivate, communicate, recognize, provide performance feedback
- Diligently manage inventory controls and safety programs.
- Assign daily room cleaning matrix for Room Attendants and Turn Down Attendants.
- Assist with monitoring and maintaining inventory of departmental supplies.
- Conduct quality inspections of housekeeping and laundry services, and provide feedback and re-training, as required
- Investigates defect reports to determine cause and takes preventative action, as necessary.
- Using a keen eye for detail, regularly inspects rooms to ensure luxury standards and presentation, reviewing any deficiencies repairs or replacement of furniture, and makes recommendations to Executive Housekeeper
- Utilizing provided technology to log deficiencies and repairs, communicating with the Engineering team as required.
- Utilizing provided technology, manages the productivity and completion of room assignments to suit the needs of our guests, in direct collaboration with Front Office Management.
- Conducts frontline training to explain policies, work, and safety procedures, as required.
- Assists the team in performing general cleaning tasks and preparation of guest rooms, as required.
- Prepares reports concerning inventory, room assignments, payroll, and department expenses.
- Actively participates in corporate social responsibility and health and safety initiatives in the hotel
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action, as required
- Assist Executive Housekeeper in the annual performance review cycle, providing performance feedback
- Undertakes other ad hoc related responsibilities, as required
- Job Requirements/Qualifications:

- Minimum 2 years previous work experience in a similar capacity within another luxury hotel is preferred
- Previous work history as a Housekeeping Supervisor is required
- Technologically Savvy with previous experience using Opera, Triton/Knowcross, and MS Office is preferred
- Motivational management style with a genuine interest in service excellence
- Effective written and oral communication skills

**SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES**
- we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver Our Colleagues have access to the following:_
- Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel Discounts
- Experience our renowned food & beverage with a special Colleague Discount
- Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
- Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs.
- Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
- Connect your event leads or employee referrals and earn a special Colleague bonus
- Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
- Pursue your own ongoing development through our education reimbursement program
- Secure your vehicle conveniently with access to heavily discounted monthly paid parking
- Eligible Colleagues are eligible to receive a discount on their monthly transit pass.
- Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vis