Services Specialist Contracts- Business Development

4 days ago

Montréal, Canada Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
**Contracts Services Specialist
- Business Development**

The Services Specialist is responsible for understanding customer challenges and providing solutions utilizing the services business suite of offerings to drive sales growth in their assigned territory. The individual is responsible for establishing and maintaining business relationships at key accounts and leveraging existing North America Sales and Distribution relationships with the customer to implement superior solutions that enable our customers to compete in the global market. Successful performance requires a substantial amount of independent interface with Rockwell Automation customers, our authorized distributors, strategic alliance partners, and business unit personnel.

**Key Responsibilities**
- Leads the entire contractual services selling process from business development and opportunity creation with customer through purchase order and internal handoffs to delivery.
- Provides consultation to clients through transforming and optimizing their manufacturing plant while increasing operational efficiency.
- Collaborates with the sales team to understand the business outcome of services opportunities.
- Creates and executes strategies for selling new annual recurring revenue (ARR) contractual agreements to provide an upgraded customer experience.
- Focuses on large, impactful opportunities that align with the regional and territory Services business development plan.
- Launch new contractual service offerings successfully within the assigned territory.
- Uses strong business and financial acumen to identify ways for customers to reduce risks and costs.
- Provides feedback to the business unit on local market data and continuous improvement strategies.
- Ensures through familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and

procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental).

**Basic qualifications**
- Bachelor's degree or equivalent work experience
- Bilingual in English and French
- Valid driver’s license.
- Ability to travel greater than 50% of time.
- Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

**Preferred qualifications**
- MBA or business related degree
- Project management certification (PMP)
- 5 years prior solid consultative sales experience with proven success in landing complex contract business OR experience with manufacturing/operations
- Proven experience in developing account penetration and development strategies with customer relationship skills
- Experience working with all levels of an industrial automation plant (customer) including VPs, plant managers, engineers and OEM machine builders.
- Experience with systems integration and project management
- Excellent interpersonal, written, and oral communication skills translating analysis into key messages and outcomes for customers
- Proven experience working in complex environments; and managing conflicting demands and expectations
- Proven ability to work in a collaborative, team-based environment

This is a summary of the position’s responsibilities and does not reflect the entire scope of work expectations.

LI-JL2

lifeatrok

We are an Equal Opportunity Employer including disability and veterans.

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