IT Specialist

5 months ago

Montréal, Canada Business Development Bank of Canada Full time

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:
- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1- A hybrid work model that truly balances work and personal life- Opportunities for learning, training and development, and much more...

POSITION OVERVIEW

As an IT Specialist, you will provide technical support to executives as well as in-person technical support at the Tech-café.

In addition, you will ensure the proper functioning of audio-visual equipment and conference room systems for in-person corporate events attended by the Office of the President, members of the Corporate Executive Committee (CEC) and BDC's Senior Vice-Presidents, as well as several other events that may take place on BDC's premises.

CHALLENGES TO BE MET- Greet employees at the Tech-Café and offer technical support, replace defective devices as needed after analysis (laptops, mobile devices and accessories;-
- Provide professional on-site support and technology monitoring for audio-visual equipment and conference room systems;- Provide personalized coaching to employé.es and senior management, including:
- Ensure the start of videoconference calls;- Provide real-time technical support during events in our spaces provided for this purpose and in hybrid or virtual mode (sound and video);- Ensure the management of incidents related to communications platforms, including videoconferencing infrastructure and equipment in our spaces by working with service providers and internal partners.- Provide assistance and support required outside of normal business hours for senior management employes.- Document technical knowledge in the form of a knowledge base (KB).

WHAT WE'RE LOOKING FOR- College diploma or relevant training in computer science, audiovisual (an asset);- Technical Support, IT Support Technician, or similar role.- Strong customer service and priority management skills with excellent problem-solving and communication skills;- Ability to provide step-by-step technical assistance, written and/or verbal;- Excellent oral and written communication skills in both official languages (English and French);- Availability to work evenings and weekends, on short notice, to travel across Canada for board meetings;- Rigor and autonomy;- Work full-time in person, 5 days a week.

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