Customer Support Representative

5 months ago

London, Canada Catalys Lubricants Full time

**Who are we?**

We are a family business that has been built up from generation to generation since 1945. In the last few years, Groupe Crevier has moved towards accelerated growth. The company now has 4 production and packaging units and 15 warehouses across the country. In order to offer a local presence to its customers, the Group and its subsidiaries Catalys Lubrifiants and Nemco have positioned themselves as key suppliers of lubricants and related products from coast to coast.

The Group provides effective and innovative solutions to its customers through its partnership with recognized suppliers such as Chevron and Shell, as well as through its private label products: Catalys.

Respect for the environment and sustainable development is reflected in the company's values and is increasingly an integral part of all Catalys Lubricants' choices. We have strong values and we believe in them in order to foster a climate conducive to self-fulfillment, surpassing oneself and innovation.

We offer a stimulating work environment based on respect and opportunities to develop your skills.

If you are passionate and dynamic? let's go together

**Job Summary**

The Customer Service Expert provides service to Catalys Lubrifiants' customers. He receives telephone calls. He/she is responsible for taking orders and ensuring their follow-up.

**Activities**
- Management of telephone orders.
- Generate orders in the computer system.
- Management of incoming telephone calls to the customer service department
- Remind the customer/order follow-up according to the procedures established by the company

**Competencies and qualifications**

Technical skills:

- Familiar with basic customer service practices
- Knowledge of the following software: Windows, MS Office and Outlook
- Business management software, ex: Powerware / Quasimodo

Interpersonal skills:

- Ability to work in a team environment
- Verbal and written communication skills
- Autonomy and organizational skills
- Great listening skills and good management of priorities
- Positive attitude and flexibility, active and pro-active,
- Rigorous

**Required qualifications**
- Education: Secondary V and/or extensive experience in customer service
- Spoken languages: French - English (Bilingualism required)
- Written languages : French - English (Business level)

Work environment
- Ergonomic workstation
- Work mainly on the computer
- Work with a headset
- Possibility of occasional telecommuting

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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