Onboarding Manager

2 months ago


Halifax, Canada Dash Hudson Full time

Halifax, NS
Customer Service
Experienced
Full-time

**Benefits**:
Health Insurance
Dental Insurance
Paid Time Off
Flexible Work
Retirement Plans
Life Insurance
Disability Insurance
Employee Assistance Program
Bonuses & Incentives
Wellness Programs
As an Onboarding Manager on the Customer Success team, your primary function is to guide prospects and customers through their onboarding period with Dash Hudson. You will look to prove value as the customer-facing product and onboarding expert on the Dash Hudson team. You will work closely with our Account Management and Account Executive teams to ensure that our customers have consistent adoption habits to achieve outcomes with our software that align with their business objectives. You will also work closely with our Product and Product Marketing teams to stay current on all of Dash Hudson's product offerings.
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What you'll do

**Responsibilities**:
Customer and Prospect Facing
Move all new customers through a 30 to 90-day onboarding flow, ensuring they meet usage requirements.
Provide product trainings, feature demonstrations, and workshops to existing and prospective customers during their onboarding and trial periods.
Work with Account Owners to identify prospect's goals to ensure the onboarding flow and objectives align for each customer.
Provide industry and role-specific examples and best practices.
Demonstrate a clear understanding of the technical aspects of the Dash Hudson platform.
Provide accurate and timely answers to questions from customers and prospects regarding the functionality of the Dash Hudson platform.
Be the customer's main point of contact for all platform-related inquiries during their onboarding period.
Internal Duties
Monitor and report on the usage and workflows of customers during their onboarding period via Mixpanel and Full Story.
Track bugs and customer question trends during the onboarding and trial period.
Strategize new use cases and tactics to increase adoption during the onboarding and trial periods.
Provide accurate and detailed customer feedback to the Product team.
Collaboration
Provide customer onboarding, product training, feature demonstrations, and workshops to existing and prospective customers during their trial and onboarding periods.
Be the expert in the customer onboarding period and relay feedback on the process to leadership and cross-departmentally (Product Marketing, Content, Account Owners).
What you'll need

**Qualifications**:
Desired Skills and Experience
2-4 years of relevant work experience.
Ability to self-start and bring forward ideas.
Comfortable creating and seeing through long-term plans.
Exceptional communication skills in order to build and maintain the trust of our existing and prospective customers.
Ability and desire to collaborate well across internal teams.
Exceptional organizational skills.
Ability to craft messaging that will re-engage a user.
Be invested in personal growth and hungry to learn new skills.
Experience with virtual meetings is required.
A little bit about us
Dash Hudson
The only tool you need to outsmart social
At Dash Hudson, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.
Are you interested?
Work With Us
At Dash Hudson, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.
Dash Hudson would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.
Dash Hudson's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Employee Benefits
At Dash Hudson, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:
Vacation, personal days and sick time
RRSP/401k matching
Annual mental health benefit
Quarterly wellness benefit
Donation matching program
Parental leave top-up plan
Work-from-home benefit
Flexible working hours and location
Departmental and team-wide bonding activities



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